Nely Lanzi
Krum,TX
Summary
A highly visible and friendly Community Manager promoting exemplary talents in customer service, community operations, and leadership. A background in managing employees, resident and property concerns, and administrative tasks in a fast-paced environment. In addition to being very well-organized while cultivating and deepening productive relationships with owners, residents, and vendors.
Overview
9
9
years of professional experience
Work History
Multi-Site Community Manager
The Martino Group
03.2020 - Current
- Oversee A class property and commercial buildings
- Responsible for property performance, appearance, staff, and residents
- Monitor property budget, payables, and outstanding debt, while controlling expenses and maximizing income
- Reviewed monthly financial statements, owner summaries, financial notes and monthly property close out packets
- Conducted regular property inspections to maintain safety standards, address potential issues, identify needed improvements and maintain expected standards.
- Improved tenant satisfaction by addressing concerns promptly and providing exceptional customer service
- Supervise team of 7, recruit, interview, hire, and train personnel
- Maintain 96% occupancy rate or above, while increasing rents and renewals
- Assist in assigning work orders daily, completing follow ups and scheduling of vendors
- Developed marketing strategies to attract prospective tenants and drive occupancy rates as well as increase resident retention
- Established strong relationships with local businesses to create partnerships benefiting both residents and the surrounding community
- Managed capital improvement projects, enhancing property value and curb appeal for residents
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
Assistant Property Manager
The Martino Group
08.2019 - 03.2020
- Float between two A class properties
- Responsible for monthly outstanding resident debt and tracking/identifying delinquent accounts by serving all notices including Notice to Vacates and appearing in court
- Scan and post checks, money orders and cashier checks
- Assist in property and in-unit inspections
- Serve lease violations and warnings
- Audit paper and online files
- Oversee renewal process - create initial report to manager with proposed rates, draft resident letters and deliver all notifications
- Execute renewal and enter in system
- Assist with leasing, marketing, resident events, and social media accounts
- Schedule all housekeeping, paint and walk of make ready units
- Complete month end responsibilities, walk all move outs and processing final account statements.
Assistant Property Manager
Valiant Residential
08.2017 - 08.2019
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Handled all evictions, writs and paupers
- Enter payables, purchase orders, and invoices
- Complete write offs and prepare and send files for collections
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently
- Completed final move-out walk-throughs to identify required repairs, complete final account statements and schedule make ready process
- Assist with leasing as needed
Leasing Consultant
Valiant Residential
09.2016 - 08.2017
- Conducted thorough market research to stay informed of current trends and competitor offerings
- Responded to requests and scheduled appointments for property showings
- Main contact for all incoming visitors and phone calls
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Prepare files for incoming residents and send all legal documentation
- Inspected properties before new tenant move-ins to schedule maintenance, cleaners, and other services
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner
- Developed strong relationships with local businesses, creating partnerships that benefited both parties
- Responsible for posting of all social media and creating and executing resident events
Office Manager
Scott Brown Properties
09.2015 - 03.2016
- Supervise receptionist
- Assisted with incoming and outgoing mail and all company phone calls
- Monitored cash flow, check processing, payables, and credit card reconciliations
- Responsible for tracking employee sick and vacation pay, company's capital budget, and inventory and office supplies
- Drafted and enforced policy and procedures
- Scheduled and executed interviews and completion of new hire onboarding
- Organized company events.
Property Manager Assistant
Scott Brown Properties
05.2015 - 09.2015
- Expected to handle all resident complaints
- Monitor resident collections and unpaid balances
- Ensured files were complete, organized, and accurate
- Delivered all notices to residents
- Assisted with delivering owner reports
- Drafter renewal letters and processed all move-outs.
Skills
- 8 years of Property Management
- Entry level accounts payable
- Online Advertising
- Resident relations
- Property Inspections
- Conflict handling
- Customer Support
- Administrative abilities
- Leasing and sales
- Financial budgeting and reporting
- Experience with Yardi, Rent Manager, Blue Moon, Rent Café, LRO, Ring Central, Transunion, Hocutt, Realpage, LuxerOne, Notifii, Paylocity, Gmail, Drive, Spreadsheets, Canva, Docusign, Smartsheets and Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Multi-Site Community Manager
The Martino Group
03.2020 - Current
Assistant Property Manager
The Martino Group
08.2019 - 03.2020
Assistant Property Manager
Valiant Residential
08.2017 - 08.2019
Leasing Consultant
Valiant Residential
09.2016 - 08.2017
Office Manager
Scott Brown Properties
09.2015 - 03.2016
Property Manager Assistant
Scott Brown Properties
05.2015 - 09.2015
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