Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nely Montelongo-Guzman

Atascosa,TX

Summary

Dynamic professional with a proven track record at Texas A&M University, excelling in customer service and team collaboration. Expertise in data entry and meticulous record maintenance enhances guest experiences. Developed effective policies that streamline operations and improve service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Rec Assistant

Texas A&M University
San Antonio, Texas
08.2023 - Current
  • Collaborated with team members on various projects and initiatives.
  • Greeted visitors, clients and guests in a professional manner.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.

Guest Services

Aquatica, Seaworld
San Antonio, Texas
07.2022 - 08.2023
  • Ensured compliance with company policies and procedures related to guest services.
  • Oversaw all aspects of guest services including food and beverage sales, rentals.
  • Assisted with admissions, ticketing, and guest services activities.
  • Assisted in developing policies and procedures related to guest services including ticketing protocols, concessions ordering process.
  • Maintained accurate records of all transactions related to guest services activities.

Education

Bachelor of Science - Kinesiology

Texas A&M University
San Antonio, TX
12-2026

Associate of Arts -

Palo Alto College
San Antonio, TX

Skills

  • Data entry
  • Customer service
  • Problem-solving
  • Office equipment operation
  • Relationship building
  • Attention to detail
  • Team collaboration

Certification

  • First Aid/CPR/AED Certified

Timeline

Rec Assistant

Texas A&M University
08.2023 - Current

Guest Services

Aquatica, Seaworld
07.2022 - 08.2023

Bachelor of Science - Kinesiology

Texas A&M University

Associate of Arts -

Palo Alto College

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