NELY SAGRERO
MCFARLAND,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
REFERRALS COORDINATOR
PRIME PULMONARY AND SLEEP CENTER
12.2021 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Scheduled appointments with specialists on behalf of clients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Receptionist
DELANO WOMENS MEDICAL CLINIC
04.2013 - 05.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Robert F. Kennedy High School
Delano, CASkills
- Multi-Line Telephone Operation
- Accurate Documentation
- Caseload Management
- Notetaking and Documentation
- Multi-Line Phone Proficiency
- Medical Terminology
- HIPAA Regulations
- Insurance Verification
- Pre-Authorizations
- Critical Thinking
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
REFERRALS COORDINATOR
PRIME PULMONARY AND SLEEP CENTER
12.2021 - Current
Medical Receptionist
DELANO WOMENS MEDICAL CLINIC
04.2013 - 05.2020
High School Diploma -
Robert F. Kennedy High School
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