Nelya Balabukh

• Quoting customers, setting up loads, signing Rate Confirmations
• Tracking and coordinating shipments to ensure on time pickups and deliveries
• Communicate effectively with customers and drivers
• Resolving issues (re-scheduling, recovering breakdowns etc.)
• Preparing documents for customs brokers, filling up e-manifest forms for Canada clearance

- Providing information about the city (maps, transport, excursions, events)

- Monitoring and posting upcoming events

- Answering phone calls from customers in regards the software

- Remote assistance with activating the product

- Basis system check up

- Offering and selling online services

- Welcoming guests

- Managing reservations

- Checking guests in and out

- Handling payments