Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nely Flores De Gonzalez Luque

Cedar city,Utah

Summary

Dedicated hospitality professional with a strong background in customer service and housekeeping, honed at Firefly Restaurant. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in deep cleaning and maintaining organized environments, ensuring a welcoming atmosphere for all patrons. Committed to teamwork and operational efficiency.

Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

20
20
years of professional experience

Work History

Housekeeper

Self Employed
06.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Verified cleanliness and organization of storage areas and carts.

Cashier

Deli Sandwiches in Venetia Casino
02.2008 - 06.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Restaurant Waiter

Firefly Restaurant
01.2006 - 05.2009
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

18 DE Noviembre
Honduras
11-1997

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Bed making proficiency
  • Hospitality background
  • Residential cleaning
  • Kitchen cleaning
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Customer-oriented
  • Window cleaning
  • Sorting and washing laundry

Accomplishments

  • Cleaned an average of 3 homes per day.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Completed manager training program.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Languages

Spanish
Native or Bilingual

Timeline

Housekeeper

Self Employed
06.2021 - Current

Cashier

Deli Sandwiches in Venetia Casino
02.2008 - 06.2009

Restaurant Waiter

Firefly Restaurant
01.2006 - 05.2009

High School Diploma -

18 DE Noviembre

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