Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Fernandez Madalay

Tampa

Summary

Dynamic professional with a proven track record at Corporation Cimex, excelling in customer relations and complex problem-solving. Recognized for enhancing client satisfaction through exceptional service and strategic account management. Adept at building strong relationships while demonstrating reliability and effective communication skills to drive revenue growth and client loyalty.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

25
25
years of professional experience

Work History

Cashier

Burger King
09.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.

Account Manager

Corporation Cimex
01.2003 - 07.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Teacher

Elementary School Osvaldo Herrera Gonzalez
08.2000 - 07.2002
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.

Education

Associate of Science - Accounting And Finance

University of Granma
Granma,Cuba
07-2012

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Refunds and exchanges
  • Product knowledge
  • Complex Problem-solving
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • Daily reporting
  • Sales expertise
  • Records maintenance
  • Fraud prevention awareness
  • Loss prevention
  • Proficient in [software]
  • Payment posting
  • Regulatory compliance
  • Sales techniques mastery
  • Report preparation
  • Expense tracking
  • Multitasking and organization
  • Empathy and patience
  • Data entry

Affiliations

  • Association of Economists and Accountants of Cuba

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Cashier

Burger King
09.2024 - 02.2025

Account Manager

Corporation Cimex
01.2003 - 07.2021

Teacher

Elementary School Osvaldo Herrera Gonzalez
08.2000 - 07.2002

Associate of Science - Accounting And Finance

University of Granma

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Fernandez Madalay