Nema Aziz
Bellevue,Washington
Summary
Proactive and friendly professional with a strong commitment to customer satisfaction and efficient service. Experienced in high-volume dining environments, with excellent communication and organizational abilities to ensure smooth operations and a positive customer experience. Dedicated to achieving service excellence, with a solid foundation in supporting wait staff and enhancing guest satisfaction. Skilled in maintaining cleanliness, setting up tables, and delivering prompt assistance. Seeking a transition into a new field to effectively utilize transferable skills.
Overview
7
7
years of professional experience
Work History
Waiter's Assistant
Zema Bar and Restaurant
11.2024 - 12.2024
- Ensured swift table turnovers by promptly resetting and cleaning tables after guest leave.
- Established rapport with customers by providing friendly and attentive service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Kitchen Hand
Auchan
03.2024 - 04.2024
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Canva hotel
08.2023 - 09.2023
- Collected room deposits, fees, and payments.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
Sales Assistant
ALDO
02.2020 - 04.2020
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner
- Maintained, dean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep deans
- Provided helpful, attentive sales support to generate positive customer feedback
Volunteer Worker
School Lettings Solutions
05.2018 - 04.2019
- Used excellent listening skills, empathy and friendly approach to provide best possible care for service users
- Aided in arranging and establishing indoor spaces for community gatherings.
- Created welcoming, friendly and safe environment for families and service users through rapport building
- Concentrated on enhancing volunteer programs to address local community needs.
Education
Bachelor of Business Administration in Hospitality - business admin in hospitality services
Babes Boylai University
Romania06-2024
Diploma of Higher Educatuon -
Philadelphia Private School
Dubai06.2019
Skills
- Leadership
- Self Motivation
- Coordination
- Team work
- Time Management
- Good Organizer and Manager
- Communication
- Network & Negotiation
- Bilingual
- Adaptability
- Professional appearance
- Customer service
- Attention to detail
- Guest relations
Hobbies and Interests
- Swimming
- Dancing
- Writing
- Volleyball
- Singing
- Sketching
- Art and Craft
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Amharic
Native or Bilingual
Turkish
Limited Working
Timeline
Waiter's Assistant
Zema Bar and Restaurant
11.2024 - 12.2024
Kitchen Hand
Auchan
03.2024 - 04.2024
Canva hotel
08.2023 - 09.2023
Sales Assistant
ALDO
02.2020 - 04.2020
Volunteer Worker
School Lettings Solutions
05.2018 - 04.2019
Bachelor of Business Administration in Hospitality - business admin in hospitality services
Babes Boylai University
Diploma of Higher Educatuon -
Philadelphia Private School
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