Nemeisha Webb
Birmingham,AL
Summary
Driven and customer-obsessed sales professional with 7+ years of experience across customer success, sales consulting, and client relationship management. Proven ability to drive growth through cold outreach, strategic account targeting, and CRM-based engagement. Passionate about SaaS and data-driven decision-making, with a growth mindset and a track record of exceeding KPIs.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Customer Success Manager II
C Spire
03.2023 - Current
- Managed a high-value client portfolio, leveraging CRM tools to drive retention and upsell
opportunities.. - Developed scalable onboarding and training processes tailored to customer profiles.
- Tracked account health and pipeline activity using CRM software (Salesforce), driving actionable insights.
- Partnered cross-functionally to align commercial strategy with customer needs and improve
satisfaction. - Led discovery conversations to align client needs with business solutions, contributing to over 90% customer retention within 3 months.
Enterprise Account Manager
AT&T Mobility
10.2019 - 03.2023
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Prospected and qualified leads across SMB and enterprise segments.
- Delivered solution-based product demos, consistently ranking in top 10% of the team.
- Built pipeline using outbound strategies including cold calling, email, and LinkedIn.
Sales Support Specialist
AT&T Mobility
12.2014 - 10.2019
- Acted as the main liaison between customers and internal teams, ensuring seamless service and fast resolution of technical issues.
- Supported strategic planning and qualification processes for enterprise clients.
- Maintained CRM records to monitor prospecting activities and analyze performance data.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Retail Sales Consultant
AT&T Mobility
09.2008 - 11.2014
- Delivered exceptional service and closed high-volume sales in fast-paced environments.
- Managed complex customer escalations and provided strategic solutions.
- Identified upsell opportunities and improved account penetration.
Education
Master Of Science (M.S.) - Public Health
Capella University
Minneapolis, MN03.2018
Bachelor Of Science (B.S.) - Biology
Tennessee State University
Nashville, TN12.2010
Skills
- SaaS / Tech Sales
- Cold Calling & Email Outreach
- CRM Tools (Salesforce, HubSpot)
- Strategic Account Targeting
- Discovery & Qualification
- Customer-Centric Communication
- Customer account management
- Objection Handling
Timeline
Customer Success Manager II
C Spire
03.2023 - Current
Enterprise Account Manager
AT&T Mobility
10.2019 - 03.2023
Sales Support Specialist
AT&T Mobility
12.2014 - 10.2019
Retail Sales Consultant
AT&T Mobility
09.2008 - 11.2014
Bachelor Of Science (B.S.) - Biology
Tennessee State University
Master Of Science (M.S.) - Public Health
Capella University
Certification
- Salesforce Sales Operations
- Scrum Master, Learn Quest
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