Nemesis campos
orlandO,Florida
Summary
Dynamic professional with a proven track record at Lakeshore Management, enhancing community engagement and streamlining records administration. Skilled in fostering teamwork and resolving complex issues, demonstrated through significant improvements in tenant satisfaction and operational efficiency. Excels in critical thinking and upholds the highest standards of work ethic and integrity.
Overview
6
6
years of professional experience
Work History
Community Manager
Lakeshore Management
03.2022 - 02.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Assistant Community Manager
Lakeshore Management
08.2021 - 02.2023
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Fulfillment Associate
Walmart
10.2020 - 06.2021
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Customer Service Representative
Walmart
03.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
12.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Grace Dodge High School
New York, NY05-2008
Skills
- Community engagement
- Records and database administration
- Teamwork and collaboration
- Critical thinking
- Problem resolution
- Work ethic and integrity
ACM Award
I was honored to receive the community award in recognition of my efforts to assist residents with managing their accounts and achieving my set goals. This recognition reflects my dedication to providing valuable support, ensuring seamless account handling, and working toward measurable outcomes that benefit the community.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Community Manager
Lakeshore Management
03.2022 - 02.2023
Assistant Community Manager
Lakeshore Management
08.2021 - 02.2023
Fulfillment Associate
Walmart
10.2020 - 06.2021
Customer Service Representative
Walmart
03.2018 - 06.2020
Cashier
Walmart
12.2016 - 05.2018
High School Diploma -
Grace Dodge High School
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