NEMIAH WALLACE
Orlando,FL
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Homewood Suites Near Universal
Orlando, FL
03.2024 - Current
- Managed guest check-in/check-out, handling reservations, inquiries, and special requests for a high-traffic hotel catering to international tourists.
- Supported hotel events such as birthday parties, business meetings, and conferences by coordinating with various departments to ensure seamless operations.
- Resolved guest complaints and issues promptly, ensuring a positive experience and increasing customer satisfaction.
- Maintained accurate guest information in the property management system (PEP), ensuring the accuracy of booking data and special requests.
Front Desk Agent
Hampton Inn & Suites ORL Airport
Orlando, FL
11.2021 - 11.2023
- Managed guest check-in/check-out, handling reservations, inquiries, and special requests for a high-traffic hotel catering to international tourists
- Supported hotel events such as birthday parties, business meetings, and conferences by coordinating with various departments to ensure seamless operations
- Resolved guest complaints and issues promptly, ensuring a positive experience and increasing customer satisfaction
- Maintained accurate guest information in the property management system (OnQ), ensuring the accuracy of booking data and special requests
Administrative Assistant
FL Federation of Garden Clubs
Winter Park, FL
06.2020 - 11.2021
- Coordinated event logistics for large-scale garden club events, collaborating with vendors and volunteers to ensure smooth execution
- Managed event participant data using organizational systems, ensuring accurate information for event planning and marketing
- Liaised with external partners and vendors for supplies, equipment, and services required for events
- Assisted in promoting and marketing events, increasing attendance by providing exceptional customer service
Education
BS Degree - Communications
UNIVERSITY OF CENTRAL FL
Orlando, FL01-2025
AA Degree -
VALENCIA COLLEGE
ORLANDO, FL07-2024
High School Diploma - Early Grad
WEEKI WACHEE HS
BROOKSVILLE, FL05-2021
Skills
- Event Coordination & Planning
- Vendor/ Customer Relations
- Technical Expertise (Microsoft Suite, Travel Platforms, OnQ, PEP etc)
- Communication
- Networking
- Tourism
Timeline
Front Desk Agent
Homewood Suites Near Universal
03.2024 - Current
Front Desk Agent
Hampton Inn & Suites ORL Airport
11.2021 - 11.2023
Administrative Assistant
FL Federation of Garden Clubs
06.2020 - 11.2021
BS Degree - Communications
UNIVERSITY OF CENTRAL FL
AA Degree -
VALENCIA COLLEGE
High School Diploma - Early Grad
WEEKI WACHEE HS
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