Summary
Overview
Work History
Education
Skills
Timeline
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Nemiya Whitlock

Wisner,LA

Summary

Dynamic and self-motivated professional with extensive experience at Teleperformance, excelling in customer service and problem-solving. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in data entry and active listening, consistently delivering exceptional support and fostering strong client relationships. Committed to achieving goals and enhancing team collaboration.

Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Overview

7
7
years of professional experience

Work History

Date Entry

Customer Service Represenative
04.2018 - 02.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.

American Red Cross

Work From Home
01.2020 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.

Teleperformance

Inuit / Work From Home
01.2023 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.

Education

Accounting And Finance

Franklin Parish Highschool
Winnsboro, LA
05-2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Goal oriented
  • Call handling
  • Typing speed
  • Appointment scheduling
  • Phone etiquette
  • Active listening
  • Call center experience
  • Data entry
  • Critical thinking

Timeline

Teleperformance

Inuit / Work From Home
01.2023 - 03.2025

American Red Cross

Work From Home
01.2020 - 03.2022

Date Entry

Customer Service Represenative
04.2018 - 02.2022

Accounting And Finance

Franklin Parish Highschool

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