NEMMESYS VENTURA
Miami ,FL
Summary
Fleet clerk agent, equipped with extensive experience in the airline industry and retail management, the drive of business through knowledgeable customer service and relationship-building though a personalized approach. Committed to continue to develop acquired skills in a professional and dynamic environment.
Overview
11
11
years of professional experience
Work History
FLEET CLERK AGENT
EnvoyAir
Miami, Florida
06.2021 - 03.2025
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Assisted in maintaining seamless flight operations by safely and efficiently completing aircraft maintenance and service arrivals and departures.
- Work closely with team members to deliver project requirements develop solutions and meet deadlines.
- Improve operation by working with team members.
- Demonstrate self-reliance by meeting and exceeding workflow needs in a safe manner.
ASSISTANT MANAGER
Extra Space Storage
Miami, Florida
04.2018 - 06.2021
- Developed loyal and highly satisfied customer base by identifying client's needs and providing appropriate solutions.
- Recommended insurance of rentals and moving materials according to each unique need.
- Guided new customers through rental processes and agreements, as well as maintained accurate records of accounts.
- Pursued collections on past due accounts.
SALES MANAGER
Acceptance now
Miami, Florida
02.2014 - 04.2018
- Created, managed and executed plans to increase sales and conversion percentages.
- Reviewed expired accounts and completed customer service calls in a timely manner to communicate with customer to promote timely payments.
- Made decisions quickly based on available information and assessment of risk.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Active listening aimed at understanding and solving
- Innovative problem solver
- Interpersonal communication skills
- Adaptability
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Safety procedures
- Customer service
- Marshaling aircraft
- Pushback and towing
- Baggage management
- Load planning communication
- Load planning
- Flexible schedule
- Ground support services
- Ramp generator operation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
FLEET CLERK AGENT
EnvoyAir
06.2021 - 03.2025
ASSISTANT MANAGER
Extra Space Storage
04.2018 - 06.2021
SALES MANAGER
Acceptance now
02.2014 - 04.2018
High School Diploma -
Miami Dade College