Nena Dollard

• Develops and maintains strong relationships with clients and caregivers, building trust and rapport to facilitate effective communication and understanding of their needs and preferences.
• Provides strong communication skills, with the ability to effectively liaise between patients, family members, and caregivers.
• Manages and coordinates schedules for 50+ clients and 60+ caregivers, optimizing coverage and minimizing schedule disruptions.
• Conducts regular follow-ups with clients to ensure satisfaction with scheduling and caregiver services, making adjustments as needed.

HR Assistant/ Recruiting and Sourcing Specialist

May 2021- May 2022

• Reviewed and screened applicant resumes to identify qualified candidates.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Developed and delivered special events for company employees.

Business Office Manager/Executive Assistant

March 2020- May 2021

• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Solved financial problems with use of diverse analytical and modeling techniques.
• Created expense reports, budgets, and filing systems for management team.

• Achieved appropriate patient flow by admitting, transferring, and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
• Organized patient files and streamlined operations to improve efficiency.
• Identified and facilitated resolution of unit operational problems independently, collaborating with management to resolve complex problems.
• Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.

• Organized patient files and streamlined operations to improve efficiency.
• Received, recorded, and addressed incoming and outgoing communication via telephone and email.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.