Summary
Overview
Work History
Education
Skills
Timeline
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Nena Goodson

Alcoa,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Flight Training Advisor, Associate

Cirrus Aircraft
Alcoa, TN
05.2023 - Current
  • Work closely with Flight Training Account Managers to support changes or unique requests by the customer or internal team.
  • Monitor or maintain the Learning Management System for records and quality control auditing.
  • Monitor, maintain, and audit the Flight Operations Event records.
  • Manage the supply of training materials and coordinate orders as necessary.
  • Use effective communication to coordinate with respective departments to ensure all customer needs are met.
  • Conducted assessments of existing training materials to determine their effectiveness.
  • Identify, compile, and maintain various key metrics.

Ambassador, Guest Services /Office Administrator

Cirrus Aircraft
Alcoa, TN
07.2022 - 05.2023
  • Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
  • Greet and welcome customers and visitors to the Cirrus Experience Center
  • Engage with customers and visitors of all demographics.
  • Anticipate guests' needs and respond promptly.
  • Handle guest problems and complaints.
  • Provide tours of Flight Training facility and Cirrus campus.
  • Responsible for Patriot Act sign-in log for all Cirrus Visitors
  • Maintain all customer spaces (organization, stocking, cleaning, similar tasks)
  • Prepare and distribute customer and visitor badges.
  • Strive to improve service performance
  • Administrative support to the VP of Cirrus Vision Center.

Real Estate Agent

Keller Williams
Alcoa, TN
03.2021 - 07.2022
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Coordinated appointments to show homes to prospective buyers.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Prepared comparative market analysis to estimate properties' value.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Identified potential buyers through cold calling.
  • Planned and coordinated open house events to move properties.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Presented properties to potential buyers to address questions or concerns.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Outbound Call Center Agent

Cellular Sales Verizon
Knoxville, TN
02.2019 - 03.2020
  • Upsold products when appropriate to meet customer needs.
  • Followed up with customers to ensure resolution of their issues or concerns.
  • Collaborated with other departments in order to resolve any outstanding customer issues.
  • Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Performed data entry into computer system to document all call activity accurately.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Education

High School Diploma -

Alcoa High School
Alcoa, TN
05-2016

Skills

  • Attention to Detail
  • Clear Communication
  • Data Entry
  • Learning Management Systems
  • Quality Assurance

Timeline

Flight Training Advisor, Associate

Cirrus Aircraft
05.2023 - Current

Ambassador, Guest Services /Office Administrator

Cirrus Aircraft
07.2022 - 05.2023

Real Estate Agent

Keller Williams
03.2021 - 07.2022

Outbound Call Center Agent

Cellular Sales Verizon
02.2019 - 03.2020

High School Diploma -

Alcoa High School

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Nena Goodson