Nena Marquez
Lodi,CA
Summary
Proven leader at STARBUCKS COFFEE COMPANY, adept in staff management and workplace safety as well as enhanced customer satisfaction. Demonstrates a customer-oriented approach, ensuring high-quality service standards are met with a positive team environment. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. I would make a good Assistant Store Manager because of my leadership skills, my ability to work well with others and my attention to quality. I am particularly passionate about partner care. I believe that all partners should enjoy coming to work and that starts with a leader they look up to and respect. I believe that I can be that for a team at Starbucks.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2015 - Current
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Barista
STARBUCKS COFFEE COMPANY
10.2010 - 09.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cast Member
REGAL ENTERTAINMENT GROUP
12.2007 - 12.2008
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Education
Bachelor of Science - Women's Studies
CSU, Sacramento
Sacramento05.2015
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Inventory Management
- Partner Care
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2015 - Current
Barista
STARBUCKS COFFEE COMPANY
10.2010 - 09.2015
Cast Member
REGAL ENTERTAINMENT GROUP
12.2007 - 12.2008
Bachelor of Science - Women's Studies
CSU, Sacramento
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