Nena Mitchell
North Las Vegas
Summary
Dedicated Ramp Agent with Southwest Airlines, skilled in aircraft marshalling and ground support equipment operation. Proven ability to enhance efficiency and reduce turnaround times through effective problem-solving and teamwork. Committed to safety compliance and training new team members, ensuring high standards in ramp operations and cargo handling.
Overview
14
14
years of professional experience
Work History
Ramp Agent
Southwest Airlines
07.2011 - Current
- Operated ground support equipment for aircraft handling and passenger service.
- Loaded and unloaded luggage, ensuring safe transport and adherence to safety protocols.
- Collaborated with team members to maintain efficient ramp operations during peak periods.
- Conducted pre-flight inspections of equipment to confirm operational readiness.
- Maintained cleanliness and organization of ramp area to promote safety standards.
- Supported onboarding processes for new team members through training initiatives.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Implemented best practices for time management, reducing turnaround times during flight operations.
- Guided aircraft into and out of parking positions using hand signals.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Worked with cargo operations and verified proper shipment procedures
Education
Nursing
Weber State University
Ogden, UTNursing
Utah Valley University
Orem, UTSkills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Ramp security
- Pushback and towing
- Baggage tag checks
- Vehicle operation
- Dependable and responsible
- Freight handling
- Cargo handling
- Security awareness
- Cargo equipment operation
- Inclement weather tolerance
- Ground support equipment operation
- New agent training
- FAA regulations
- Lifting and sorting
- Safety precautions
- Critical thinking
- Attention to detail
- Stacking and staging
- Forklift operations
Accomplishments
Employee of the month
Employee of the quarter
Safety Star of the month
Presidential Award recipient
Timeline
Ramp Agent
Southwest Airlines
07.2011 - Current
Nursing
Weber State University
Nursing
Utah Valley University