Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nena Pulling

Summary

Hardworking and reliable Shift Leader with proven success in motivating teams, training employees, and ensuring high-quality service. Skilled at reviewing team performance, delegating tasks clearly, and coaching staff to maximize productivity. Recognized for strong work ethic, attention to detail, and consistent achievement of goals. Dedicated to fostering a positive workplace culture and delivering exceptional customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader & Trainer, Private Event Captain

Il Brutto
03.2024 - Current
  • Comprehensive understanding of Italian wine, cuisine, and spirits, with specialized training in aperitivo, vermouth, and amaro.
  • Improved guest experiences through prompt conflict resolution, clear communication, and commitment to service excellence.
  • Improved customer satisfaction by delivering personalized service and responding quickly to guest inquiries.
  • Developed and implemented marketing initiatives to attract new customers and drive business growth,
  • Trained and mentored new hires and existing staff to strengthen team performance and service consistency.
  • Cross-trained across FOH positions to enhance service flexibility, maintain hospitality standards, and support team success.
  • Increased employee morale and reduced turnover by designing and implementing a comprehensive rewards and recognition program.
  • Trained and supervised event staff to complete tasks on time, exceed revenue targets by capitalizing on upselling opportunities.
  • Developed concept plans for high-profile clientele, corporate meetings and events.

Lead Server, Bartender, Private Events, Trainer

Trulucks
03.2021 - 03.2024
  • Elevated guest experiences by tailoring wine recommendations to individual tastes and meal pairings.
  • Oversaw staff training during the grand opening of a new downtown location, preparing bartenders, servers, and trainers for operational success.
  • Maintained polished, attentive service across all guest interactions, creating memorable experiences for both everyday diners and distinguished clientele.
  • Maintained expert understanding of all menu items, ingredients, and preparation techniques, supporting accurate recommendations and upselling.
  • Addressed complaints and unique guest needs with patience and understanding, maintaining high service standards and company compliance.
  • Operated with discretion at all times, avoiding informal conversations, providing privacy and protecting high-profile guests from intrusions.
  • Supported training of bartenders and servers, reinforcing compliance, service excellence, and operational efficiency.

Manager

Hip Hounds
01.2021 - 03.2023
  • Acted quickly and professionally during pet emergencies, safeguarding animal well-being and maintaining a safe environment.
  • Provided proper care by preparing and administering prescribed medications and specialized nutrition to canines.
  • Upheld animal and staff safety by diligently practicing and reinforcing proper safety behaviors.
  • Improved marketing to attract new customers and promote business.
  • Enhanced business growth by developing and maintaining customer relationships.

Education

Bachelor of Science - Interior Design

Art Institute
Fort Lauderdale, FL & Atlanta, GA

Skills

  • Team Leadership & Supervision
  • Positive and Professional
  • Creative Problem Solving
  • Attention to Detail
  • Staff Education and Training
  • Multitasking
  • Organizational skills
  • Work Planning and Prioritization
  • Complaint Resolution
  • Sales and Upselling
  • Production & Operations Reporting
  • Innovative & Supportive Management

Certification

  • TABC - December 2024-2026
  • Safe Food Handling

Timeline

Shift Leader & Trainer, Private Event Captain

Il Brutto
03.2024 - Current

Lead Server, Bartender, Private Events, Trainer

Trulucks
03.2021 - 03.2024

Manager

Hip Hounds
01.2021 - 03.2023

Bachelor of Science - Interior Design

Art Institute

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