Summary
Overview
Work History
Education
Skills
Timeline
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NENA ROBOSSON

Battle Ground,WA

Summary

Driven professional with proven expertise in Passenger Assistance and Customer Service Management, honed at Airport Terminal Services Inc. Excelled in disability awareness and wheelchair navigation, significantly reducing wait times and enhancing passenger comfort. Demonstrated exceptional professionalism and courtesy, boosting customer satisfaction and fostering positive team dynamics. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Wheelchair Agent

Airport Terminal Services Inc
12.2021 - 05.2022
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.

Sales Associate

FLYSHADES COMPANY
02.2016 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

BACHELOR OF ELEMENTARY EDUCATION -

SAINT COLUMBAN COLLEGE
SAN FRANCISCO PAGADIAN CITY PHILIPPINES
10.2002

Skills

  • Disability Awareness
  • Wheelchair Navigation
  • Safety awareness
  • Professionalism and Courtesy
  • Customer Service Management
  • Passenger Assistance
  • Baggage handling

Timeline

Wheelchair Agent

Airport Terminal Services Inc
12.2021 - 05.2022

Sales Associate

FLYSHADES COMPANY
02.2016 - 09.2016

BACHELOR OF ELEMENTARY EDUCATION -

SAINT COLUMBAN COLLEGE

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NENA ROBOSSON