Nenad Delić
Omoljica/Pančevo
Summary
Accomplished Senior Network and IT Operation Engineer with a proven track record at Hyperoptic, enhancing project outcomes through innovative process optimization and effective teamwork. Skilled in system troubleshooting and fostering client relationships, I excel in collaborative design and critical thinking, ensuring project success with a focus on continuous improvement and efficiency. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Senior Network and IT Operation Engineer
Hyperoptic
12.2022 - Current
- Developed cost estimates and project specifications for proposals.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Participated in formal internal design reviews of proposed products and components.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Network and IT Operation Engineer
Hyperoptic
04.2021 - 12.2022
- Monitoring and responding to system and network alarms (zabbix)
- Configuration and maintenance of network devices on access network (Juniper, Huawei, Nokia, Siklu, Eaton, Ruckus).
- Troubleshooting complex network issues, working with other departments on provisioning and accepting into service devices into production.
- Designing network configuration for new sites.
NOC T2 Technician
PhoenixNAP
12.2020 - 04.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Working on network environment deploying new bare metal servers (LINUX, WINDOWS , ESXI)
IPTV System Administrator
KBCnet
01.2019 - 12.2020
- Maintain IPTV and DVB-C,DVB-S. DVB-T infrastructure.
- Monitoring, transcoding and compressing channels for IPTV service distribution.
- Working with multicast traffic and optimizing network environment for their distribution troughoout local and public network.
- Deploying and maintaining Linux servers for IPTV service. (Wowza, Flussonic, EPG, IPTV Middleware).
- Deploying and troubleshooting Linux servers (ubuntu, debian, centos).
Technical Support Specialist
KBCnet
09.2018 - 01.2019
- Manage the configuration and maintenance of communications hardware and wireless environments.
- Design, plan, and opmize wireless network for end users.
- Providing technical support to business and VIP clients with predefined response and problem resolution time.
Technical Support Agent
KBCnet
06.2015 - 09.2018
- Walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Design, plan, establish, and optimize wireless networks for end users,
- Monitor and respond to system alarms/alerts.
Education
Bachelor in Electrical And Computer Engineering - Telecommunications
ICT College of Vocational Studies
Belgrade, SerbiaSpecialist of Applied Studies - Computer Networking And Telecommunications
ICT College of Vocational Studies
Belgrade, SerbiaSkills
- Root Cause Analysis
- Process Improvement
- Product Development
- Failure Analysis
- Technical reporting
- System Troubleshooting
- Engineering Documentation
- Collaborative design
- Teamwork and Collaboration
- Computer Skills
- Problem-Solving
- Time Management
- Continuous Improvement
- Multitasking
- Problem-solving abilities
- Critical Thinking
- Work Planning and Prioritization
- Self Motivation
- Adaptability
- Organizational Skills
- Task Prioritization
- IT skills
- Professionalism
- Reliability
- Adaptability and Flexibility
Timeline
Senior Network and IT Operation Engineer
Hyperoptic
12.2022 - Current
Network and IT Operation Engineer
Hyperoptic
04.2021 - 12.2022
NOC T2 Technician
PhoenixNAP
12.2020 - 04.2021
IPTV System Administrator
KBCnet
01.2019 - 12.2020
Technical Support Specialist
KBCnet
09.2018 - 01.2019
Technical Support Agent
KBCnet
06.2015 - 09.2018
Bachelor in Electrical And Computer Engineering - Telecommunications
ICT College of Vocational Studies
Specialist of Applied Studies - Computer Networking And Telecommunications
ICT College of Vocational Studies
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