Nenad Vukovic
Houston
Summary
A seasoned hospitality professional with a proven track record at Willie G's Seafood, I excel in high-volume dining environments and guest engagement. Leveraging exceptional customer service and cash handling skills, I've significantly enhanced dining experiences, fostering repeat business. My ability to mentor new hires and efficiently manage multiple tasks demonstrates a strong work ethic and commitment to excellence. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Willie G's Seafood
05.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular guests.
Sales
Power Home Remodeling
01.2024 - 05.2024
- Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
- Increased division sales by implementing strategic sales plans and collaborating with team members.
- Increased sales volume by effectively training and motivating retail sales team members.
- Increased sales through effective merchandising tactics, targeted promotions, and well-trained sales teams.
Server
Willie G's Seafood Post Oak
10.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Server
Grotto Ristorante
03.2015 - 05.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular guests through genuine hospitality efforts leading to repeat business.
Server
Hotel Galvez And Spa
01.2015 - 12.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Front Desk Receptionist
Hotel Podgorica
01.2014 - 12.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Aman Hotels
04.2013 - 04.2014
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Specialist in Tourism And Hospitality Management - Tourism And Hospitality
University of Montenegro
Kotor , Montenegro06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
Certification
TABC and Food Handler certified
Languages
Serbian
Native or Bilingual
Timeline
Sales
Power Home Remodeling
01.2024 - 05.2024
Server
Willie G's Seafood Post Oak
10.2022 - 12.2023
Server
Willie G's Seafood
05.2016 - Current
Server
Grotto Ristorante
03.2015 - 05.2016
Server
Hotel Galvez And Spa
01.2015 - 12.2015
Front Desk Receptionist
Hotel Podgorica
01.2014 - 12.2014
Server
Aman Hotels
04.2013 - 04.2014
TABC and Food Handler certified
Specialist in Tourism And Hospitality Management - Tourism And Hospitality
University of Montenegro
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