Nene Aki
Far Rockaway,NY
Summary
A driven and results-oriented professional with 8+ years of extensive experience in project/program management, leadership, and problem-solving skills. A cross-functional communicator who easily interfaces with high-profile teams, executive leadership, vendors, and stakeholders. Focused on a collaborative and a solutions-oriented approach to solving business issues. Serving as a leader and liaison across IT and Business teams. Well versed in Planning, Execution, Mitigation and Delivering projects within scope, baselined schedules, and allocated budgets to meet Business objectives. Qualified to effectively coach and mentor teams, communicate statuses and produce solutions to Stakeholders and Executive Leadership.
Overview
8
8
years of professional experience
4
4
Certificates
Work History
IT Delivery Lead
Digital Silk
01.2023 - Current
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Executed key PMO activities including project planning, resource allocation, risk management and status updates
- Worked with the Project Team Leader to identify, create and manage all documentation necessary to support and improve business processes, including project vision and scoping documents
- Proactively managed changes in project scope, identifies potential crises, evaluated severity and likelihood of issues, and proposed contingency and mitigation plans
- Manage schedule to ensure project deliverables, milestones and required tasks completed as planned and on time
- Worked with team to identify and manage project dependencies and critical path
- Created project plans and performed weekly review of projects’ statuses with business, the IT development team and other project stakeholders.
- Boosted client satisfaction with regular communication updates on order status and expected delivery times.
- Achieved timely deliveries with careful monitoring of team performance and accurate scheduling adjustments.
- Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
- Fostered a collaborative work environment by promoting open communication channels within the delivery team.
- Improved delivery efficiency by streamlining processes and implementing effective route planning strategies.
- Enhanced team productivity by providing consistent coaching, feedback, and guidance to delivery staff.
- Managed resources effectively to avoid unnecessary delivery delays.
- Increased employee retention rates by fostering professional growth opportunities through training programs and skill development workshops.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Scrum Master/Project Manager
Health Care Services Corporation
02.2022 - 11.2022
- Managed the Medicaid Annual Imperative initiatives which included projects and enhancement towards claims Remediation, Enrolment Statuses, Compliance requirements based on CAPS from ISCA & EQRO, non-mandated State requested projects and other internal efforts
- Collaborated with both business and client SMEs to identify and manage project dependencies, risks, and critical path
- Proactively manage changes in project scope, identify potential crises, evaluate severity and likelihood of issues, and proposed contingency and mitigation plans
- Responsible for resource allocation/ forecasting and economic management in Oracle
- Managed customer expectations by ensuring business requirements are clearly documented and reviewed with key SMEs
- Responsible for maintaining relationships with project stakeholders to obtain alignment with business needs and expected deliverables
- Create and provide concise project health statuses and metrics to senior leadership
- Provide continuous support between the impacted areas and the project team members
- Removed roadblocks by engaging the right folks on time and being transparent to ensure successful execution and alignment to the business needs
- Provided client-specific advanced problem solving and system consultation as needed
- Led multiple scrum teams to support the market delivery of a user-driven and maintainable claims processing environment to support standard product quoting/enrolment and claims/encounter processing for multiple claim types submitted through a variety of medias
- Worked with multiple agile teams as a servant-leader by providing Agile support in organizing and executing the project requests to meet customer needs
- Participated in PI (Program Implement) planning forecasts for the next 8-12 weeks
- Resolved conflicts amongst Scrum team members and foster team cohesion therefore building a high performing team that focused on delivering business value
- Managed the Medicaid Annual Imperative initiatives which included projects
- Ensured program and project performance metrics are met to deliver key business value
- Manage customer expectations by ensuring business requirements were clearly documented and reviewed with key SMEs
- Servant leader in the Agile Centre of Excellence which helped multiple teams across the organization continuously improve via facilitation Kaizen activities like Plan, Check, Do, Act Model
- Partnered with DevOps SME to implement the Continuous Development and Integration tools like Jira/Jenkins/GitHub that help teams move forward in their agile transformation journey
- Supported the implementation of AIM Specialty Health; a utilization management solution for high-cost claims for group and retail markets and New Mexico Medicaid
- Manage interactions between the business, team and vendor to ensure business requirements were properly captured and executed
- Proactively managed changes in project scope, identifies potential crises, evaluated severity and likelihood of issues, and proposed contingency and mitigation plans
- Solicit constant updates, remove blockers stalling project progress
- Coordinate systems, integration, and user acceptance testing
- Create weekly workstream status trackers for project stakeholders providing updates on project health.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Project Manager
CVS Health
05.2016 - 12.2021
- Demonstrated full accountability for end-to-end delivery of the Wellness Program: a software development implementation to meet the Affordable Care Act requirement - a $3+M enterprise-wide initiative
- Manage virtual and traditional high performing teams to deliver quality products e.g
- Provider portal, online surveys
- Identify risks and issues from HHS announcements, impacts to timelines and mitigation plans to ensure CVS timelines are aligned to CMS
- Ensure key upcoming CMS activities e.g., filing discrepancies are communicated to team to ensure target milestones were not missed
- Ensure engagement with Account Executives and CVS are prioritized when issues and risks are escalated pertinent to CMS Regulations
- Coordinate with Release Management teams to schedule software delivery and releases
- Recommend process improvements and help establish best practices
- Responsible for resource allocation/ forecasting - managed contractor relationship and communication with team
- Execute key PMO activities including project planning, resource allocation, risk management, status updates.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Education
M.S. - Management Information Systems-Project Management
Wilmington University
Delaware City, DE01.2025
B.S. - Sociology
University of Lagos
Lagos, 01.2009
Skills
- Microsoft Office Suite
- MS Project
- Microsoft TFS
- OneNote
- Visio
- ServiceNow
- Jira
- Clarity
- Oracle
- SharePoint
- Salesforce
- Project Reporter
- Smartsheet
- DevOps
- Microsoft SQL
- Data Migration
- SSRS
- SSIS
- ETL
- Business Intelligence
- T-SQL
- Data Warehouse
- Leadership
- Resource Management
- Program/Project Management
- Stakeholder Management
- Agile Principles
- Scrum Ceremonies
- Business Process Transformation
- Risk/Issue Management
- Documentation Management
- Budget, Cost and Control
- Process Improvement
Certification
- PMP
- Certified Scrum Master (CSM)
- SAFe 6.0
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Delivery Lead
Digital Silk
01.2023 - Current
Scrum Master/Project Manager
Health Care Services Corporation
02.2022 - 11.2022
Project Manager
CVS Health
05.2016 - 12.2021
M.S. - Management Information Systems-Project Management
Wilmington University
B.S. - Sociology
University of Lagos
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