Am a self confident focused team player with effective communication ability, and with pride myself in the ability to take initiative and think positively with a flare for continued personal development and can maximize time and use skills effectively in the enhancement of a company's growth.
Hi, I’m
NENE OKWUOSA
Alameda,CA
Summary
Overview
9
years of professional experience
Work History
BIG EYE SECURITY INCOAKLAND, CA
CLIENT SERVICES MANAGER
11.2020 - Current
Job overview
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed department call volume of 20-30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Followed through with clients request to resolve problems, while prioritizing clients satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
KIMBRALA FOODS & EVENTALAMEDA, CA
PRESIDENT/CEO
02.2014 - Current
Job overview
- Oversaw business-wide changes to modernize procedures and organization.
- Managed all aspects of division, including production, circulation, marketing, advertising and new product development.
- Directed technological improvements, reducing waste and business bottlenecks.
- Supported and supervised 10 team of professionals.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
BIG EYE SECURITY INCAlameda, CA
Supervisor
10.2019 - 04.2021
Job overview
- Worked with management team to implement proper division of responsibilities.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired, monitored, and trained over 30 new employees for positions available to strengthen their knowledge, provided coaching and constructive guidance to address areas of concern.
- Handled client complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Afrique Restaurant Antioch, CA
Chef
10.2019 - 08.2020
Job overview
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Placed over 20 orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
SERENE SECURITYOakland, CA
Security Guard Officer
08.2019 - 02.2020
Job overview
- Checked and verified photo identification prior to granting facility access
- Reported irregularities such as fire and safety hazards to maintenance
- Secured personal and company goods against robbery, vandalism, and illegal entry
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Reported suspicious activities and persons to law enforcement
LA-BEST SECURITYSan Francisco, CA
Security Guard Officer
09.2019 - 02.2020
Job overview
- Reported irregularities such as fire and safety hazards to maintenance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Christ Integrity Global Ministry
Administrative Coordinator
05.2017 - 09.2018
Job overview
Education
QUEST NURSING EDUCATION CENTEROakland, CA
GED
06.2021
University Overview
Word of Faith Bible Institute [WOFBI]Owerri Imo State, Nigeria
GED
05.2017
University Overview
Ignatius Ajuru University of Education Rumuolumini, Port Harcourt Rivers State. Nigeria
B.ED from Accounting
11.2011
University Overview
Michael Comprehensive College Rumuepirikom, Port Harcourt Rivers State. Nigeria
High School Diploma
05.2006
University Overview
Skills
- CPR
- Training and Development
- Leadership
- Project Management
- Training and mentoring
- Contract Management
- Team Building
- Staff Management
- CNA
- Risk management by reshaping goals to reveal possibility while assessing risk and offering solution
- Analytical thinking by identifying root cause and proffering effective solution
Timeline
CLIENT SERVICES MANAGER
BIG EYE SECURITY INC
11.2020 - Current
Supervisor
BIG EYE SECURITY INC
10.2019 - 04.2021
Chef
Afrique Restaurant
10.2019 - 08.2020
Security Guard Officer
LA-BEST SECURITY
09.2019 - 02.2020
Security Guard Officer
SERENE SECURITY
08.2019 - 02.2020
Administrative Coordinator
Christ Integrity Global Ministry
05.2017 - 09.2018
PRESIDENT/CEO
KIMBRALA FOODS & EVENT
02.2014 - Current
QUEST NURSING EDUCATION CENTER
GED
Word of Faith Bible Institute [WOFBI]
GED
Ignatius Ajuru University of Education
B.ED from Accounting
Michael Comprehensive College
High School Diploma
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