Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nenetci Martinez

Houston,TX

Summary

Strong communication skills and adept at multitasking ensure exceptional service delivery. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Houston Bark Park and Daycare
06.2023 - Current
  • Managed front desk operations, greeting and providing prompt and courteous service to guests while checking in an average of 70-80 customers daily while efficiently handling incoming calls.
  • Assisted customers with scheduling future appointments both in person and over the phone, ensuring a smooth and efficient process.
  • Implemented a structured follow-up system for overdue invoices, leading to a substantial decrease in outstanding balances in client accounts.

Customer Service Representative

State Farm: Angelica Vasquez, Insurance Agency
07.2022 - 06.2023
  • Established strong customer relationships by providing prompt, accurate and friendly service, managing 90+ calls a day.
  • Effectively communicated with clients regarding their insurance needs and inquiries, ensuring high levels of retention and satisfaction.
  • Coordinated payment reminders and follow-ups for overdue accounts, ensuring timely resolution and minimizing account overdue balances.

Management/ Customer Service

DD’s Discount
11.2017 - 06.2022
  • Supervised cashiers and addressed customer service inquiries and disputes, demonstrating prompt and courteous service and problem-solving abilities.
  • Monitored daily sales and staffing needs, implementing changes to optimize operations.
  • Collaborated with team members to ensure timely completion on projects, showcasing teamwork, task prioritization and ability to meet deadlines.

Education

BS - Corporate Communications

University of Houston Downtown
Houston, TX

Skills

  • Front desk operations
  • Appointment scheduling
  • Invoice follow-up
  • Customer relationship management
  • Communication skills
  • Call handling
  • Time management
  • Multitasking abilities
  • Email and telephone decorum
  • File management
  • Verbal and written communication
  • Filing and sorting

Timeline

Front Desk Receptionist

Houston Bark Park and Daycare
06.2023 - Current

Customer Service Representative

State Farm: Angelica Vasquez, Insurance Agency
07.2022 - 06.2023

Management/ Customer Service

DD’s Discount
11.2017 - 06.2022

BS - Corporate Communications

University of Houston Downtown

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