NENG YANG
Mercedes-Benz of Fresno
FRESNO,CA
2
Languages
17
years of professional experience
Finance Manager experienced in managing high-volume transactions and negotiating favorable financing terms with financial institutions. Enhanced customer satisfaction through effective communication and developed financial models to support organizational goals. Focused on optimizing processes and addressing issues proactively in fast-paced environments.
Work History
Finance Manager
3 Months- Reviewed deal structures to maximize profitability and maintain compliance with lending guidelines.
- Managed dealership finance operations, ensuring accurate contract funding and lender documentation.
- Monitored deal paperwork for accuracy, reducing funding delays and contract rejections.
- Coordinated finance product presentations, including warranties, service contracts, and protection plans.
- Maintained strong relationships with lenders to support timely approvals and funding.
- Reviewed documentation and identified financial discrepancies where applicable.
Finance Manager
1 Year 5 Months- Approved and qualified financing applications, closed sales contracts, cross-sold insurance products, ensuring compliance with state laws.
- Reviewed and analyzed budget variances to enhance accuracy of financial reporting.
- Negotiated vendor contracts to secure competitive pricing and improve cost efficiency.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Finance Manager
2 Years 10 Months- Processed loan applications and tracked progress to ensure timely approvals and customer satisfaction.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Identified and capitalized on opportunities to cross-sell and upsell loan products, enhancing customer engagement.
- Developed and nurtured relationships with customers, lenders, and third parties to facilitate loan processes.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Finance Manager
2 Years 1 Month- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Implemented strategic risk management approaches to safeguard company assets.
- Clarified complex financial information for applicants to improve understanding and support informed decision-making.
- Analyzed applicants' credit histories and assessed paperwork to evaluate loan feasibility.
- Simplified complex financial information for applicants to enhance understanding and facilitate informed decision-making.
- Resolved customer complaints by conducting thorough research, actively listening, and implementing appropriate solutions.
Finance Manager
1 Year 1 Month- Resolved customer complaints by researching issues, listening attentively, and implementing effective solutions.
- Improved customer satisfaction ratings by employing conflict resolution techniques.
- Enhanced customer satisfaction ratings through effective conflict resolution techniques.
Finance Manager
2 Years- Collaborated with sales managers and consultants to foster positive atmosphere, enhancing profitability and customer satisfaction.
- Analyzed client credit to identify optimal interest rates and loan terms.
- Secured funding for deals through various platforms, ensuring cost-effective solutions.
- Resolved customer issues promptly to ensure satisfaction.
Finance Manager
5 Years 2 Months- Engaged customers to build rapport and foster lasting relationships, resulting in enhanced customer loyalty.
- Assisted customers in locating products and coordinated with other sites to check merchandise availability.
- Trained and developed new sales team associates in products, selling techniques, and company procedures, improving team readiness.
- Resolved customer challenges with tailored product recommendations and services, increasing customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
Education
Associate of Science - Pharmacy Technology
Bachelor of Science - Criminology
High School Diploma
Skills
Financial analysis
Deal Structuring
Financial compliance
Regulatory compliance
Financial negotiations
Sales professional
Relationship management
Customer relationship development
Analytical thinking
Problem solving
Self-motivation
Verbal and written communication
Client retention strategies
Relationship building
Customer satisfaction
Customer relationship development
Skills
- Computer skills Microsoft
- CDK software
- Reynold & Reynolds
- Dealer Track
Languages
Hmong
Native or Bilingual
English
Full Professional
Timeline
Finance Manager
Mercedes-Benz of Fresno
07.2026 - 10.2026Read More
Finance Manager
FREEWAY TOYOTA
02.2025 - 07.2026Read More
Finance Manager
Jim Norton Toyota
03.2022 - 01.2025Read More
Finance Manager
Freeway Toyota
08.2019 - 09.2021Read More
Finance Manager
Stevens Creek Honda
07.2017 - 08.2018Read More
Finance Manager
Honda North
05.2015 - 05.2017Read More
Finance Manager
Madera Toyota
04.2010 - 06.2015Read More
Edison High School
High School Diploma
Read More
Fresno State University
Bachelor of Science from Criminology
Read More
San Joaquin Valley College
Associate of Science from Pharmacy Technology
Read More