Nengi Nimiworio

• Managed approximately 100 cases daily using CRM platforms, providing exemplary service to SurgeryPlus benefit members.
• Resolved problems and improved customer satisfaction by 10% in a fast-paced startup environment to help with retention and drive sales.
• Conducted patient assessments and made appropriate referrals to specialists.
• Proactively identified areas for service improvements, resulting in the reduction of recurring patient issues and complaints.

• Developed long-lasting partnerships with local leaders, management team, and peers with active engagement, exemplary communication, and consistent issue resolution.
• Conducted in-depth research and data collection to create comprehensive Community Health Needs Assessments (CHNA).
• Utilized REDCap to accurately enter and manage biometric, demographic, and pre-and post-program survey data for 50+ participants.
• Effectively communicated the purpose and benefits of programs to the target population, fostering trust and rapport with patients, community members, and their families.
• Developed culturally relevant health education materials on various health topics, contributing to the improvement of community health outcomes.

• Analyzed and tracked the success rates of healthcare institutions in obtaining Accreditation, including ACGME, over a ten-year period (2013-2022).
• Monitored and maintained records for 7,500+ Graduate Medical Education (GME) positions and 360+ GME programs across 44 specialties.
• Collaborated with colleagues to enhance administrative systems, produced professional reports and presentations, and analyzed data to optimize client services.
• Worked closely with the President and advisor to the President, gaining insights from subject matter experts and professionals.