Nenshe Hilliard
Portland,Oregon
Summary
Professional with strong experience in community engagement and relationship building. Skilled in strategic communication, public speaking, and event planning. Reliable team player focused on achieving impactful results and adapting to changing needs. Known for strong interpersonal skills, creativity, and problem-solving abilities.
Experienced with fostering positive relationships within diverse communities to enhance public perception. Utilizes effective communication strategies and community outreach programs to engage and unite stakeholders. Track record of building strong partnerships and driving community initiatives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Field Outreach Community Relations Representative
Trimet
01.2024 - Current
- Enhanced public image of the organization through effective communication strategies and participatory activities.
- Increased participation in company-sponsored events by creating targeted marketing materials and distributing them effectively throughout the community.
- Served as an ambassador for the organization at public events, providing informative presentations that highlighted core values and mission statements.
- Coordinated volunteer efforts for various community projects, maximizing resources and achieving targeted goals.
- Collaborated with cross-functional teams to develop innovative solutions for addressing identified community issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
School Bus Driver
First Student Transportation
10.2022 - 10.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
Bus Operator
Trimet
02.2022 - 08.2022
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Special Education Instructional Assistant
David Douglas School District
09.2019 - 09.2021
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
- Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
- Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
- Enhanced student progress by implementing individualized education plans and adapting instructional strategies to meet diverse needs.
- Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
- Cultivated a safe and inclusive learning environment that promoted respect, empathy, and understanding among all students.
- Assisted special education teachers in developing and executing comprehensive lesson plans tailored to students'' unique learning styles and abilities.
- Contributed to the creation of sensory-rich environments designed to reduce overstimulation while promoting self-regulation skills among students with sensory processing challenges.
- Implemented behavior modification strategies consistently across various settings to promote positive outcomes both in the classroom and beyond.
- Maintained thorough documentation of daily observations, progress updates, incident reports, and communication with parents or guardians as necessary.
- Supported student learning objectives through personalized and small group assistance.
- Promoted self-advocacy among students by teaching them how to effectively communicate their needs within the context of school and wider community settings.
- Supported student participation in extracurricular activities by providing appropriate accommodations and fostering a sense of belonging within the school community.
- Maintained safety and security by overseeing students in recess environments.
- Developed strong relationships with families through open communication channels regarding student progress toward goals established in their individualized education plans.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Crisis Stabilization Unit Mental Health Technician
Sacu/DHS
09.2010 - 09.2018
- Assisted patients in developing healthy coping skills through skill-building exercises and guided practice scenarios tailored to individual needs.
- Provided ongoing encouragement and motivation to patients as they progressed toward stabilization goals, celebrating successes along the way.
- Maintained detailed records of patient interactions, documenting progress toward treatment goals and aiding in the evaluation of overall effectiveness.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each patient''s unique needs.
- Communicated effectively with both patients and their families, providing resources and guidance throughout the stabilization process.
- Conducted thorough room checks for safety hazards, maintaining compliance with regulatory standards and facility protocols for patient protection.
- Contributed to a positive therapeutic environment by maintaining cleanliness, organization, and safety within the facility.
- Provided one-on-one support to patients experiencing emotional distress or behavioral issues, fostering stability and wellbeing.
- Participated in ongoing training opportunities to stay current on best practices in mental health care and crisis stabilization techniques.
- Assisted clinical staff with crisis intervention strategies, ensuring a safe and supportive environment for patients.
- Implemented appropriate de-escalation techniques during crisis situations, preserving patient safety while mitigating risk to staff members.
- Established rapport with patients through compassionate listening and empathetic engagement during challenging moments.
- Observed patient behavior patterns closely for any signs of regression or potential crises requiring immediate attention from clinical staff.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Treated clients and families with respect and dignity.
Educational Assistant
Adelanto Elementary School District
10.2005 - 01.2010
- Monitored student behavior to promote positive classroom atmosphere and encourage respectful interactions.
- Guided small group activities to reinforce key concepts and encourage peer collaboration.
- Enhanced student engagement with hands-on activities and interactive lessons that fostered curiosity.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisions.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Managed resources efficiently by organizing materials, tracking inventory, and preparing resources necessary for daily instruction.
Sales Associate
Ross Dress for Less
09.2004 - 09.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Hair Salon Assistant
Awesome Hair
10.2002 - 08.2004
- Managed laundry of towels and capes to support smooth salon operations.
- Promoted salon products to enhance client satisfaction and loyalty.
- Sanitized tools and equipment to maintain health and safety standards.
- Greeted clients warmly by maintaining a friendly and inviting atmosphere.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Offered exceptional service and support to walk-in and scheduled customers.
Special Education Paraprofessional
Los Angeles School District
09.1997 - 09.2002
- Coordinated with parents and caregivers to share insights on student development and challenges.
- Implemented communication strategies to enhance interaction among students with varying abilities.
- Supported emotional well-being by recognizing individual needs and providing comfort during challenging moments.
- Enhanced student engagement with hands-on activities and tailored instructional materials.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Provided additional support for students to improve comprehension and focus during lessons.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Janitor
Holly's Building Maintenance
07.1994 - 08.1997
- Adhered to health regulations, helping to maintaining facility standards.
- Swept and mopped hallways to ensure neat appearance and prevent accidents.
- Coordinated with team members to complete cleaning tasks on schedule.
- Operated industrial cleaning equipment to maintain high cleaning standards.
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Inspected cleaning supplies for safety compliance before use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Education
GED -
Santa Monica-Malibu School District
Santa Monica, CA09-1997
Skills
- Nonprofit experience
- Crisis management
- Policy analysis
- Government relations
- Community outreach
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Accomplishments
- Documented and resolved customer complaints which led to customer satisfaction.
- Achieved customer ridership through effectively helping with Bus Bridge.
- Collaborated with team of Fifteen in the development of A Better RED Project.
Certification
- First Aid Certification
- CPR/AED Certification
- Oregon Driver's License
Timeline
Field Outreach Community Relations Representative
Trimet
01.2024 - Current
School Bus Driver
First Student Transportation
10.2022 - 10.2023
Bus Operator
Trimet
02.2022 - 08.2022
Special Education Instructional Assistant
David Douglas School District
09.2019 - 09.2021
Crisis Stabilization Unit Mental Health Technician
Sacu/DHS
09.2010 - 09.2018
Educational Assistant
Adelanto Elementary School District
10.2005 - 01.2010
Sales Associate
Ross Dress for Less
09.2004 - 09.2005
Hair Salon Assistant
Awesome Hair
10.2002 - 08.2004
Special Education Paraprofessional
Los Angeles School District
09.1997 - 09.2002
Janitor
Holly's Building Maintenance
07.1994 - 08.1997
- First Aid Certification
- CPR/AED Certification
- Oregon Driver's License
GED -
Santa Monica-Malibu School District
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