Neo Anderson-Sanders

Highlight:

Process Improvement: Redesigned the organisation billing system increasing our overall Global company invoicing productivity stats by 20% in 6 months .

Roles & Daily Duties :

• Managed the organisations rate database, streamlining data processing and reporting to stakeholders, which improved decision-making processes.
• Acted as a key facilitator within the organization, driving software usage improvements and operational efficiency.

Highlight:

Senior Operations Freight Forwarder: Amongst other prominent players in my portfolio, a highlight is Leading transport planning as thr Freight Forwarding Controller for Fortune and Times Leading Home Appliances Company Whirlpool South Africa, aswell as SKF South Africa which is considered a leading company in the world, specifically recognized as the largest manufacturer of bearings globally with vast international transportation requirements . This role required constant attention to details and around the clock support ,with a vast knowledge in global trade lanes, sea operations , transport , warehousing and customs compliance required of me to successfully ensure smooth Imports , clearances and deliveries.

Sea Freight Department Lead Team System Support : As the Super System User in my department , my role to assist with Developmental Upgrades as well as assist the team members in training, trouble shooting and support allowed me to have a deep knowledge of the system as it pertains to my departments’s use. My LEAN project to redesign our departments custom clearance process was published and implemented , resulting in our departments decrease of paper usage from 98% to 20% resulting in 5 number figure savings annually for the company , increased productivity and a positive environmental impact in going green.

Roles & Daily Duties :

• Analyzed and improved operational processes, trained teams on CargoWise, and stayed abreast of software updates to ensure optimal performance.
• Coordinated freight movement and customs clearance, negotiated cost-effective carrier as a Senior Freight Forwarder Start to End Logistics planning and coordination. Air, Sea, Ro/Ro ,Railage , Trucking and warehousing advanced experience.
• Cost freight movement and prepare estimates and final client tax invoices
• Arrange insurance cover and process claims

Roles & Daily Duties :

I served as a Senior Sales Assist completing the following :

Customer Database Updates :Maintaining updated customer contact information, client preferences, and interaction history for quick reference for the Sales Team

Shipment History Log: Loging all past customer deliveries, invoices, and service issues for tracking and analysis data ready for the Sales Team and Management .

Automated Shipment Notifications to Customers : Sending shipment tracking updates, delivery confirmations, and delay notifications to the customers.

Reminders and Alerts to the Sales Team: Schedules follow-ups, contract renewals, or maintenance check required for recurring customers.

Communication and Engagement:Compiling and sending newsletters to customer groups.

Lead Management: Tracks potential customers, their inquiries, and progress through the sales funnel and distributing those leads to the sales team.

Daily Reports: Provides dashboards and reports to the sales team on KPIs like customer shipment volumes or shipment profit.

Staff Productivity: Tracks individual or team performance on customer interactions, task completions, completed meetings notes and monthly sales targets in Sales Force.

Customer Support Tickets: Log and prioritise customer complaints or inquiries, assigning them to the relevant sales team members.

Self-Service Options: Managing the portal for customers and sales team to track shipments, download invoices, or submit queries.

Mobile Accessibility System Management Field Updates: Facilitating the platform for delivery personnel or sales reps to update shipment statuses or customer interactions in real time.

Quick System Access: Providing instant access to customer details for field personnel to resolve issues or close deals efficiently.

Documentation and Compliance Storage: Stored contracts, service agreements, and regulatory documentation for easy access and compliance checks.

Audit Trails: Tracked changes in customer or shipment records to maintain accountability and accuracy available for salespersons

Roles & Daily Duties :

1. Understanding Client Needs

• Conduct Needs Assessments: Regularly communicate with key accounts to understand their logistics challenges, shipping volumes, and preferred solutions.

• Tailor Solutions: Customize logistics services (e.g., warehousing, freight forwarding, or express shipping) to fit each client’s specific requirements.

2. Relationship Management

• Build Trust: Maintain consistent communication through meetings, check-ins, and updates to establish rapport.

• Feedback Loop: Actively seek feedback on services and implement improvements to enhance client satisfaction.

3. Strategic Sales Planning

• Client Retention: Focus on long-term relationship strategies, offering loyalty incentives or exclusive service tiers for major clients.

4. Collaborating with Internal Teams

• Coordinate Operations: Work closely with logistics, warehousing, and customer service teams to ensure smooth execution of client shipments.

• Problem-Solving: Act as the primary point of contact to address and resolve any service disruptions or client issues quickly.

5. Data-Driven Decision Making

• Analyze Trends: Use CRM and sales data to monitor client purchasing patterns, forecast future needs, and identify opportunities.

• Performance Metrics: Track KPIs such as account growth, customer satisfaction, and on-time delivery rates.

6. Managing Accounts

• Account Segmentation: Prioritize high-value accounts while maintaining support for smaller clients with growth potential.

• Service Customization: Develop and implement personalized service agreements or performance benchmarks tailored to each client.

7. Sales and Proposal Management

• Craft Proposals: Prepare and deliver compelling logistics proposals or service presentations for key accounts.

• Negotiation: Negotiate pricing, contracts, and service-level agreements (SLAs) that meet both client and company objectives.

8. Staying Informed About Industry Trends

• Market Insights: Keep up with logistics trends, regulatory changes, and competitor activities to offer clients relevant solutions.

• Technology Integration: Promote new technologies like real-time tracking, automation

9. Continuous Learning and Improvement

• Training: Enhance my knowledge of logistics processes, pricing strategies, and account management tools.

• Feedback Adaptation: Use lessons from customer interactions and internal reviews to refine my approach.