Neo Nesich

• Dedicated and detail-oriented IT Technician with 3 years of hands-on experience supporting enterprise-level systems at KDC-ONE and Office Depot. Skilled in hardware diagnostics, software deployment, network troubleshooting, and end-user support, HMI Installment, PLC Management, Server and IDF Management, UPS Integration, HVAC Maintenance and Moderation, PLC Installments and Driver Maintenance and Integration, Working on recipes, working on the installments for Packing Lines and IDF/MDF collaborations for PLC's. Eager to contribute technical knowledge and problem-solving abilities to a dynamic IT Team Experience
• Provided Tier 1 & Tier 2 technical support to over 1350 users in a fast-paced manufacturing environment at my own site and others across the united states
• Troubleshot hardware and software issues across desktops, laptops, printers, and mobile devices
• Installed and configured Windows OS, software applications, and security updates
• Assisted with maintaining and documenting IT asset inventory and life cycle management
• Supported network infrastructure by helping monitor connectivity and troubleshooting outages
• Collaborated with the global IT team on system rollouts and improvement projects

Provided technical support and assistance to customers in diagnosing and resolving computer hardware and software issues.

• Installed and configured software, operating systems, and peripherals for customers.
• Conducted thorough computer diagnostics and troubleshooting to identify and resolve technical problems promptly.
• Communicated technical concepts and solutions effectively to customers, ensuring a clear understanding of the issues and resolutions.
• Maintained a high level of customer satisfaction through attentive service and efficient problem-solving

• Delivered outstanding customer service by assisting customers with product selection, fitting, and purchasing decisions.
• Maintained a clean and organized store environment to enhance the shopping experience for customers.
• Demonstrated product knowledge and enthusiasm for footwear and accessories to engage customers and drive sales.
• Processed cash transactions accurately and efficiently, including handling payments and issuing receipts.
• Collaborated with team members to achieve sales goals and create a positive work environment.