Neoisha Tucker White
Frostproof,FL
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
12
12
years of professional experience
Work History
Assistant Community Manager
RHP Properties
06.2019 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Effectively managed team of 6 maintenance, 1 activities personnel, 1 night patrol.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Collaborated with pervious Community Managers during interior renovations and construction.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Evaluated property conditions and recommended improvements.
Unlicensed Real Estate Assistant
Ingrid Mary Poole, LLC
05.2015 - 05.2019
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Prepared purchase agreements and disclosures and used Dot Loop to complete paperwork.
- Coordinated leads management with Firepoint CRM software to improve Realtors efficiency with prioritized prospects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Liaised between clients and vendors and maintained effective lines of communication.
Call Center Representative
Dundee Citrus Growers
10.2015 - 01.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
Body Armor Tattoo
03.2014 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Call Center Representative
Dundee Citrus Growers
11.2010 - 03.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Communications
South Florida State College
Avon Park, FLNo Degree - Communications
Polk State College
Winter Haven, FLHigh School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2005
Skills
- Safe Work Practices
- Building Morale
- Delinquency Monitoring
- Administrative Leadership
- Grounds and Facility Inspection
- Office Supplies and Inventory
- Deposits Management
- Security Deposit Refunds
- Market Research Data Entry
- Dispute Handling
- Property Showing
- Monthly Fee and Payment Collection
Timeline
Assistant Community Manager
RHP Properties
06.2019 - Current
Call Center Representative
Dundee Citrus Growers
10.2015 - 01.2016
Unlicensed Real Estate Assistant
Ingrid Mary Poole, LLC
05.2015 - 05.2019
Receptionist
Body Armor Tattoo
03.2014 - 06.2015
Call Center Representative
Dundee Citrus Growers
11.2010 - 03.2014
No Degree - Communications
South Florida State College
No Degree - Communications
Polk State College
High School Diploma -
Lake Wales Senior High School