Neomi Garcia
El Paso,Texas
Summary
Results-driven professional seeking a challenging position with a growth-oriented company. Strong background in management support, customer service, and technical expertise, bringing a diverse skill set. Experience spans residential and commercial projects, overseeing complex initiatives. Successfully supported large corporate organizations, responding quickly and accurately to urgent situations. Effectively communicates complex information through written and verbal means. Embraces unique challenges and addresses them one by one, contributing to the growth and success of previous companies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services
01.2005 - 01.2007
- Searched for both residential and business directory listings
- Learned fast paced keying strategies
- Multiple awards for accurate and friendly customer service
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Providian, Inc.
01.2003 - 01.2007
- Collected on both Visa and MasterCard delinquent accounts
- Provided multiple creative payment solutions to help customers resolve debt issues
- Also handled check by phone payments
- Consistently top of work force in payment recovery percentage
Office Manager
High Voltage Electric,Inc.
01.2013 - Current
- Clerical duties such as filing, answering phones, faxing, data entry in QuickBooks
- Processed payroll for 10+ employees, accounts payable/receiveable
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Legal Services Office/Client Experience Agent/Training Internship
Full Creative
01.2019 - 02.2023
- Legal receptionist assisting customers calling in and performing various tasks such as taking messages for clients, transferring calls, scheduling, rescheduling, and canceling appointments
- Managed approximately 100+ incoming calls, emails per day from customers
- Documenting accurate client information
- Organization and time management skills
- Attention to detail
- Knowledgeable of legal jargon and a variety of computer software programs
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Training internship in the Learning and Development Department
- Virtually conducted training classes to teach new hires the software and training materials their new roles require within the company
Customer Service Representative
Alorica, Inc.(DirecTV)
01.2012 - 01.2013
- Ensured all customers are satisfied in every call.
- Dealt with incorrect orders
- Saved sales
- Offered incentives to keep customers happy and loyal
- Maintained top customer satisfaction ratings across the board
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Manager Intern
DEC Diversified Electric, LLC.
01.2010 - 01.2012
- Provided assistance for executive level management for the overall operational aspects of the organization
- Helped establish infrastructure to address all logistical aspects of the supply chain and executed processes to enhance daily operations
- Initiated policies to streamline, hourly workers, payroll, and accounting systems
- Trained new hires to perform their assigned duties in a manner to exceed all expectations
- Enhanced office efficiency by streamlining processes and implementing organizational strategies.
- Used company reports to analyze sales, gross profit and inventory activities.
Customer Service Representative
Empire Today, LLC.
01.2007 - 01.2010
- Provided order support for all home improvement orders, consisting of flooring, windows, blinds, tile, carpet, etc
- Made sure all orders were correct, and was very detailed to make sure installers across the country knew correct product to install when and where
- Accumulated multiple awards for attendance, as well as error free data entry
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Telerx, Inc.
01.2000 - 01.2003
- Dealt with customer service issues on all complaints, and inquiries regarding all Kraft Food products
- Sent reimbursement checks for all items not up to customers expectations
- Knowledgeable on food nutrition facts, and new product lines
- Received numerous compliments to supervisors from happy customers
Education
High School Diploma - took advanced courses and mastered expectations
Del Valle High School
El Paso, TX06.1998
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Payroll Processing
- Administrative Support
- Training and coaching
- Positive Attitude
- Problem-solving skills
- Customer service abilities
- Clear Communication
Trainingawards
- Future Leaders of Anywhere Leadership Program
- State of Texas notary public commission
- OSHA 14 hour safety class
- Empire Today-top performer -3 times
- GC services-top 10 percent -customer service ratings
- QuickBooks training
- Providian-top in region-payment percentages
Summaryofachievements
- Supervised and managed multiple personnel functions
- Managed numerous builder accounts including planning, sales and service activities
- Negotiated contracts and implemented customer satisfaction related policies
- Prepared weekly project status reports for executive management
- Managed a large number of employee files in relation to payroll functions
- Maintained top customer services awards during interactions with customers
- Over 20 years of customer service experience
- Knowledgeable on multiple computer software's.
- Notary Public since 2013
Certification
Notary Public of Texas
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Legal Services Office/Client Experience Agent/Training Internship
Full Creative
01.2019 - 02.2023
Office Manager
High Voltage Electric,Inc.
01.2013 - Current
Customer Service Representative
Alorica, Inc.(DirecTV)
01.2012 - 01.2013
Office Manager Intern
DEC Diversified Electric, LLC.
01.2010 - 01.2012
Customer Service Representative
Empire Today, LLC.
01.2007 - 01.2010
Customer Service Representative
GC Services
01.2005 - 01.2007
Providian, Inc.
01.2003 - 01.2007
Telerx, Inc.
01.2000 - 01.2003
High School Diploma - took advanced courses and mastered expectations
Del Valle High School
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