NEOMI LOUIE
Lake Elsinore,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
HR Coordinator
Anderson Plumbing Heating & Air
2018.05 - 2024.06
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Drain Coordinator
Anderson Plumbing Heating & Air
2014.11 - 2018.05
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 11 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Managed customer accounts and invoicing.
Administrative Assistant
Quick Serve Carpet Care And Restoration
2002.03 - 2014.11
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled appointments and dispatched technicians to job sites.
Education
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06.1992
Skills
- HR policies and procedures
- Data Entry and Reporting
- Confidentiality and Discretion
- Fluent in Spanish
- Computer Skills
- File Organization
- Documentation and Recordkeeping
- Dedicated Team Player
- Coordination
- Customer and client relations
Accomplishments
- Earned the company Wow Award in 2019 & 2023.
Timeline
HR Coordinator
Anderson Plumbing Heating & Air
2018.05 - 2024.06
Drain Coordinator
Anderson Plumbing Heating & Air
2014.11 - 2018.05
Administrative Assistant
Quick Serve Carpet Care And Restoration
2002.03 - 2014.11
High School Diploma -
Bonita Vista Senior High School
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