Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Neomi Westerband-Cotes

Port Saint Lucie,FL

Summary

Assistant team lead with several years of diverse leadership experience in fast-paced manufacturing and retail environments. Customer-focused and computer-savvy professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance. Resourceful Assistant Team Leader known for high productivity and efficient task completion. Skilled in leadership, conflict resolution, and time management. Excel in communication, teamwork, and adaptability, ensuring smooth team operations and effective problem solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Team Leader

Walmart
MELBOURNE , Florida
09.2024 - 07.2025
  • Assisted team leader in daily operational tasks and workflow management.
  • Provided support to team members in customer service and product inquiries.
  • Monitored inventory levels and assisted with stock replenishment processes.
  • Collaborated with colleagues to ensure store cleanliness and organization.
  • Trained new employees on company policies and customer interaction techniques.
  • Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
  • Utilized point-of-sale system to process transactions efficiently for customers.
  • Engaged with customers to address concerns and enhance shopping experience.
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
  • Monitored workflow and identified areas for improvement in order to maximize productivity levels.
  • Utilized problem-solving skills when dealing with difficult situations or customer complaints.
  • Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
  • Collaborated with other departments to ensure smooth integration of new projects into existing operations.
  • Mastered operations in every area of diverse manufacturing facility and directed overall production effectively in absence of team lead.
  • Identified opportunities for cost savings through improved operational efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified needs of customers promptly and efficiently.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintained daily inventory to facilitate successful material distribution.
  • Reviewed completed work to verify consistency, quality, and conformance.

Assistant Manager

Discovery Clothing
Davie, Florida
09.2023 - 06.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assisted in managing daily operations and staff scheduling.
  • Supported inventory management and maintained stock levels consistently.
  • Implemented office procedures to streamline workflows and enhance efficiency.
  • Prepared reports on team performance and project progress regularly.
  • Collaborated with departments to ensure alignment on goals and initiatives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Trained new employees on company policies and operational tasks.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Customer Experience Manager

Five Below
Pembroke Pines, Florida
10.2016 - 03.2018
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in managing daily store operations and staff scheduling.
  • Implemented visual merchandising strategies to enhance product displays.
  • Trained new employees on customer service best practices and store policies.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Coordinated team meetings to discuss goals, strategies, and performance updates.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained a safe working environment by enforcing safety regulations.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
  • Organized and participated in community events and trade shows to promote brand awareness and customer engagement.
  • Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Managed customer experience projects ensuring alignment with company goals.

Education

High School Diploma -

Miami Dade College
Miami, FL
06-1997

Skills

  • Retail operations management
  • Reporting and documenting
  • Project management
  • Staff management
  • Visual merchandising
  • Vendor relationship management
  • Inventory management
  • Time management
  • Money handling
  • Staff supervision
  • Staff training and development
  • Scheduling and planning
  • Employee scheduling
  • Performance reviewing
  • Employee performance evaluation
  • Customer service and satisfaction
  • Customer relationship management
  • Team building
  • Team collaboration
  • Team leadership
  • Problem solving
  • Point-of-sale systems
  • IDX systems
  • Microsoft windows XP professional

Certification

  • CPR certification
  • State of Florida weapons training and licenses since 2020.

Languages

English
Native/ Bilingual
Spanish
Full Professional

Affiliations

  • Reading
  • Fitness workouts
  • Painting (art)

Timeline

Assistant Team Leader

Walmart
09.2024 - 07.2025

Assistant Manager

Discovery Clothing
09.2023 - 06.2024

Customer Experience Manager

Five Below
10.2016 - 03.2018

High School Diploma -

Miami Dade College

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