Neosha Hall
Missouri City,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Houston Methodist Hospital and others. Expert in Microsoft Excel and adept at relationship building, I've implemented solutions that significantly improved service delivery and compliance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Seven Acres Jewish Facility
6200 N Braeswood Houston Texas 77074
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Patient Access Representative
Houston Methodist Hospital
Houston, TX
11.2021 - 02.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Lead PBX Operator
Kforce Staffing
Houston, TX
09.2019 - 10.2021
- Increased caller satisfaction by providing prompt, accurate, and courteous assistance in handling inquiries.
- Implemented new procedures to improve efficiency while maintaining high-quality service levels.
- Maintained up-to-date knowledge of software systems, phone hardware, and telecommunications regulations for optimal operation.
- Enhanced customer service by efficiently managing incoming calls and routing them to appropriate departments.
- Worked closely with management to identify areas for improvement and implement solutions, contributing to the overall success of the organization.
- Regularly reviewed policies and procedures to ensure compliance with regulations governing telecommunications services provision within an organization setting.
Education
Texas School Of Buisness
Houston, TX 01.2011 - 05.2012
High School Diploma -
Progressive High School
Missouri City, TX05.2003
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Microsoft Word
- Clerical Support
- Relationship Building
- Policy renewal
- Analyzing data
Timeline
Administrative Assistant
Seven Acres Jewish Facility
02.2024 - Current
Patient Access Representative
Houston Methodist Hospital
11.2021 - 02.2024
Lead PBX Operator
Kforce Staffing
09.2019 - 10.2021
Texas School Of Buisness
01.2011 - 05.2012
High School Diploma -
Progressive High School