Neoyuyen Martinez
Swepsonville,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Friedland Partners
01.2023 - 01.2024
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Assistant Property Manager
Gingko Residential
04.2017 - 01.2023
- Updating the weekly reports concerning notices to vacate, vacancy reports, activity reports, etc.
- Sending out all renewal letters 120 days in advance for all expiring leases.
Managing the leasing staff making sure all follows ups were made to prospects to ensure occupancy goals were made. - Handled the residents questions, complaints and concerns to take the necessary steps to resolve the situation.
- Settings appointments, showing apartments, certifying potential residents and maintaining high percentage of occupancy.
- Conducting regular inspection of the property and recommend improvements as necessary.
- Developed policies and procedures for effective property management.
- Assisting in ensuring that all vacant apartments were in perfect, move in-condition.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Assistant Property Manager
GSC
10.2016 - 03.2017
- Maintained good resident/manager relations by utilizing professional communication at all times.
- Made sure all work orders were completed within a 48 hour tie frae(per company policy)
- Schedule contractors for HVAC,Plumbing,Paving, Roofing and electrical repairs when needed.
- Prepared the weekly collection and variance reports for the Regional Manager
- Assisted in rent collection,including following up on delinquencies,preparation of late notices and assessment of late fee.
- Handle the prospect tours,credit check and prepared move in charges and lease.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Property Manager
Harvest Properties
01.2015 - 02.2017
- Manage an onsite staff of 9 to achieve operation goals on a community of 328 units.
- Responsible for marketing and leasing activities and oversight of the production of weekly marketing reports.
- Responsible for rent collection,including Filing eviction when necessary.
- Managing suppliers and third party contractors.
- Conduct regular property inspection to ensure that staff and service provider are adhering to performance standard.
- Responsible for financial management of the property, working with senior management, property accountant and property team to contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate of Science - Business Administration
Hialeah Technical Institute
Hialeah, FL8 2001
Skills
Bilingual in English and Spanish, Exceptional Customer Service
- Property Management
- Staff Management
- Maintenance Scheduling
- Vendor Management
- Word
- Tenant Relations
- Excel
- Yardi
- Onesite
- Yieldstart
- MRI
Accomplishments
- Oversaw multiple residential family properties totaling over 400 individual units.
- Supervised team of 9 staff members.
- Increased occupancy rates from 60% to 97 % in 3 months.
- Maintained 97% or higher occupancy rate for entire length of employment.
Certification
EPA,CPO,
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Property Manager
Friedland Partners
01.2023 - 01.2024
Assistant Property Manager
Gingko Residential
04.2017 - 01.2023
Assistant Property Manager
GSC
10.2016 - 03.2017
Property Manager
Harvest Properties
01.2015 - 02.2017
Associate of Science - Business Administration
Hialeah Technical Institute
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