Neph Chinelie Duplessy Deravin
Brooklyn,NY
Summary
Dedicated and empathetic customer service professional with 4+ years of experience in high-volume support environments. Adept at solving problems, building strong customer relationships, and delivering outstanding service across multiple channels. Seeking to contribute to OneKey MLS’s commitment to exceptional customer success and collaborative culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wolfnights - The Gourmet Wrap
03.2024 - 05.2025
- Managed a high volume of customer calls and digital inquiries with professionalism and empathy.
- Used CRM tools to maintain accurate records of customer interactions and resolved issues efficiently.
- Collaborated cross-functionally with team members to enhance service processes.
- Guided customers through service issues and ensured satisfaction across phone, email, and chat.
Customer Service Representative
IHOP Restaurant
08.2023 - 03.2024
- Delivered timely and accurate service in a fast-paced environment with a focus on customer satisfaction.
- Adapted quickly to new technology and service protocols to meet evolving business needs.
- Prioritized and multitasked to handle several inquiries simultaneously while maintaining quality.Escalated complex problems when necessary to ensure effective resolution.
Client Support Specialist
Ideal Uniform
01.2021 - 07.2023
- Provided customer assistance via phone, email, and live chat for product support and service inquiries.
- Diagnosed and troubleshooted access issues and billing concerns with attention to detail.
- Ensured compliance with internal procedures and delivered a seamless experience to clients.
- Supported technical issues and walked users through step-by-step resolutions.
Education
Bachelor of Science - Biology
Brooklyn College
Brooklyn, NY01.2027
Skills
- High-volume call handling
- Zendesk ticket management (familiarity)
- CRM & call logging systems
- MS Outlook, Word, Zoom (proficient)
- Excellent written and verbal communication
- Problem-solving & conflict resolution
- Bilingual: Fluent in English, Haitian Creole, and French
Certification
Certified Nursing Assistant (CNA)
Timeline
Customer Service Representative
Wolfnights - The Gourmet Wrap
03.2024 - 05.2025
Customer Service Representative
IHOP Restaurant
08.2023 - 03.2024
Client Support Specialist
Ideal Uniform
01.2021 - 07.2023
Bachelor of Science - Biology
Brooklyn College
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