Detail-oriented Restaurant Supervisor relocated to Texas, seeking a company to showcase my 30 years of experience. I am dedicated to my work and strive for higher positions. Proven leadership experience and extensive food and beverage expertise. Adaptable and versatile with a willingness to learn new techniques and processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hostess/Sous-Chef (Back of the House)
Cracker Barrel
04.2022 - 08.2024
Provided support to ensure efficient daily operations and next-day preparation
Collaborated with the head chef to implement new recipes and train staff on menu changes
Worked with the GM to plan daily food preparation to minimize waste and enhance operational efficiency
Executed menu preparation for larger special events and daily operations
Followed food procedures, temperatures, and shelf-life protocols
Maintained close inventory and reported to management to ensure sufficient stock until the next delivery
Labeled all food items and prepared foods correctly
Kept the walk-in and freezer clean and organized, including my kitchen area
Prepared all salads and cold items, and cooked seasonal pies
Managed the deep fryer (chicken tenders and seasonal fried turkey) and maintained equipment cleanliness, changing oil as required
Greeted and seated guests promptly in a professional manner
Communicated daily specials and maintained the hostess station clean and organized
Restocked during peak hours and answered questions about the menu and gift shop to promote sales.
Restaurant Manager
Golden Chick - DeSoto, Texas
03.2019 - 12.2022
Created a safe work environment
Managed all products and day-to-day operations within budget
Organized team meetings
Identified customer needs and responded proactively
Purchased goods and implemented improvements
Recruited and trained new staff
Reported sales results and productivity to the owner
Complied with all health and safety regulations
Prepared cash deposits and made bank deposits
Implemented rules and procedures, writing progressive discipline when necessary.
Restaurant Supervisor
South Point Hotel and Casino - Las Vegas, NV
12.2007 - 12.2018
Monitored staff performance, enforcing adherence to policies, regulations, health codes, and service standards
Coordinated promotions of special menu items, motivating waitstaff to increase sales of new specials and bundles
Identified and diplomatically addressed customer complaints in a timely manner to promote satisfaction and loyalty
Effectively scheduled and distributed work assignments in alignment with operational and customer needs
Moved and arranged tables and chairs, organizing seating for groups with special needs
Maintained facility compliance with health codes, sanitation requirements, and licensing regulations
Completed all point-of-sale opening and closing procedures, including counting cash register contents
Engaged with customers sincerely and friendly
Processed credit cards, checks, gift cards, and casino comps
Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
Education
Associate of Applied Science - Business Administration
Cypress College
Cypress, CA
01.1988
Skills
Performance monitoring
Team leadership
Restaurant policies and procedures
Staff scheduling
Accurate money handling
Safe food handling
Attention to detail
Multitasking
Problem-solving skills
Following recipes
Bilingual in Spanish/English
Strong work ethic
Commercial awareness
Balance sheet expertise
Proficient in 10-key
Customer service
Experience using POS (Aloha/Infogenesis)
Certification
ServSafe Certification: Food Handling
Aller-Train: Allergen & Gluten-Free Food Service Training
Financial Strategies: Essentials of Nevada Correspondence
Financial Strategies: Clear to Close, Nevada Edition
Key Realty School: The Practice of Real Estate Finance
Timeline
Hostess/Sous-Chef (Back of the House)
Cracker Barrel
04.2022 - 08.2024
Restaurant Manager
Golden Chick - DeSoto, Texas
03.2019 - 12.2022
Restaurant Supervisor
South Point Hotel and Casino - Las Vegas, NV
12.2007 - 12.2018
Associate of Applied Science - Business Administration