Nephtali Hazday
Fort Wayne,IN
Summary
Adept at elevating guest experiences and streamlining operations, I honed my skills in customer service and POS software management at Aubrey's and Chipotle Mexican Grill. My proactive approach in training teams and improving service efficiency consistently met health standards, fostering a positive, collaborative environment. Achievements include significantly enhancing guest satisfaction and operational productivity.
Overview
2
2
years of professional experience
Work History
Host/Server
Aubreys
11.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Kitchen Manager
Chipotle Mexican Grill
04.2022 - 09.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Education
High School Diploma -
Farragut High School
Knoxville, TN05.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- POS Software
Timeline
Host/Server
Aubreys
11.2023 - 06.2024
Kitchen Manager
Chipotle Mexican Grill
04.2022 - 09.2023
High School Diploma -
Farragut High School
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