Nephtalie Chery
Philadelphia,PA
Summary
Compassionate Companion Caregiver at Angel Companions of Philadelphia, skilled in dementia care and patient companionship. Successfully enhanced clients' quality of life through supportive interactions and meticulous medical record management. Known for fostering trust and delivering exceptional care, ensuring clients' needs are met with empathy and professionalism.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Companion Caregiver
Angel Companions of Philadelphia
01.2024 - Current
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Assisted patients with self-administered medications.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced understanding of complex texts by accurately translating technical terminology.
- Translated documents and materials for improved communication across multilingual teams.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented upselling techniques when appropriate, contributing to increased per-customer sales revenue.
- Supported fellow teammates during peak hours, providing assistance and guidance, fostering a collaborative work environment.
- Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information.
Education
High School Diploma -
ST Anne Institution
Haiti07-2019
Skills
- Dementia care
- Light exercise encouragement
- Social interaction
- Supportive companionship
- Medical records management
- Patient care and companionship
- Daily living activities assistance
- Personal care assistance
- Medical record-keeping
- Case management experience
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Awarded “Employee of the Month
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Certified Med Tech
Certification
Certificate Medication Technician
Languages
French
Native or Bilingual
English
Full Professional
Haitian creole
Native or Bilingual
Timeline
Companion Caregiver
Angel Companions of Philadelphia
01.2024 - Current
High School Diploma -
ST Anne Institution
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