NEPHTALIE PAUL MARCELIN
Pawtucket,RI
Summary
Scheduler Resource Manager with extensive experience in coordinating healthcare staff across diverse locations. Proven ability in conflict resolution and efficient scheduling, leading to improved team collaboration and enhanced service delivery. Skilled in optimizing resource allocation to maximize client satisfaction. Also, provide training to field staff to ensure better services to clients
Overview
17
17
years of professional experience
Work History
Caregiver Attendant
Home Instead Senior Care Home
Attleboro, Massachusetts
03.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Prepared and served nutritious meals based on dietary restrictions.
- Managed household tasks including cleaning, laundry, and organization.
- Documented client progress and communicated changes to healthcare professionals.
- Maintained a safe environment by following health and safety protocols.
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Observed patient behavior, documented incidents, reported concerns promptly.
- Provided compassionate care while ensuring client safety and comfort.
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Performed light housekeeping duties including laundry and meal preparation for clients.
- Maintained a safe environment by adhering to agency policies and procedures.
- Responded quickly to emergency situations using appropriate interventions.
- Assisted physical therapists in providing exercise programs tailored to individual needs.
- Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
Scheduler Resources Manager
Housework's healthcare Agnecy
Waltham, Massachusetts
02.2017 - Current
- Coordinated scheduling for healthcare staff across multiple client locations.
- Developed and maintained scheduling software for efficient resource allocation.
- Communicated availability and assignments with healthcare professionals
- Resolved scheduling conflicts through effective negotiation and problem-solving.
- Trained new staff on scheduling protocols and best practices.
- Monitored service delivery to ensure compliance with agency standards.
- Collaborated with management to enhance scheduling processes and workflows.
- Resolved scheduling conflicts through effective negotiation and problem-solving skills.
- Collaborated with management to improve scheduling processes and workflows.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures for our clients.
- Maintained accurate records of all tasks completed by the team.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Performed data entry into computer systems for record purposes.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
Senior Client Advocate
Beta Community partnership
Attleboro, Massachusetts
06.2009 - 11.2020
- Advocated for client needs and interests in various community programs.
- Facilitated communication between clients and service providers effectively.
- Developed comprehensive client resource guides for better service access.
- Conducted needs assessments to identify client support requirements efficiently.
- Coordinated training sessions for staff on client advocacy best practices.
- Managed case files and documentation to ensure accurate records maintained.
- Resolved client issues by collaborating with multidisciplinary teams effectively.
- Ensured client satisfaction through effective communication and problem solving.
- Assisted with training new team members on customer service procedures and policies.
- Provided guidance and mentorship to junior staff members on best practices for handling difficult customers.
- Participated in regular meetings with senior executives to discuss progress towards achieving organizational goals related to client advocacy initiatives.
Customer Service Representative
Central Parking Services
Providence, Rhode Island
06.2008 - 02.2012
- Assisted customers with parking inquiries and provided clear guidance.
- Managed payment transactions using point-of-sale systems efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on parking policies and services available at locations.
- Collaborated with team members to ensure smooth daily operations.
- Monitored parking facilities for compliance with regulations and safety standards.
- Trained new staff on customer service protocols and company procedures.
- Maintained accurate records of customer interactions and transactions regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Hope High School
Providence, RI06-2007
Some College (No Degree) - Coding and Billing
Lincoln Technical Institute
Lincoln, RISkills
- Scheduling management
- Needs assessment
- Client advocacy
- Team collaboration
- Effective communication
- Relationship building
- Healthcare documentation
- Medical record-keeping
- Flexible availability
- Resource allocation
- Client documentation
- Customer relationship management
- Conflict resolution
- Problem solving
- Client engagement
- Training facilitation
- Customer satisfaction
- Data-driven decision making
- Relationship management
- Compliant resolution
- Staff training
- Leadership skills
- Recruiting and hiring
Languages
English
Professional
References
References available upon request.
Timeline
Caregiver Attendant
Home Instead Senior Care Home
03.2023 - Current
Scheduler Resources Manager
Housework's healthcare Agnecy
02.2017 - Current
Senior Client Advocate
Beta Community partnership
06.2009 - 11.2020
Customer Service Representative
Central Parking Services
06.2008 - 02.2012
High School Diploma -
Hope High School
Some College (No Degree) - Coding and Billing
Lincoln Technical Institute