Nephtalie Stephene
Delray Beach,FL
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
CBIZ
2024.02 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Office Coordinator
CUSTOM ARTISAN CABINETRY
2019.01 - 2024.02
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Reviewed files and records to obtain information and respond to requests.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Managed office budget to handle inventory, postage and vendor services.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Receptionist & Security Officer
G4S
2016.09 - 2019.01
- Greet and welcome members and guests
- Responsible for conducting professional daily interaction with apartment resident, guest & businesses Recorded all events associated with property security and safety components for building events and assigned parking assignments
- Monitor and maintain switch boards and data entry
- Monitored all security activities and informed supervisor in case of any unusual activity
- Kept records of day-to-day activity & analyzed all problems and resolved it effectively
- Giving access control to the guest and residents at the gate house as well as managing who comes in and out of community
- Contacted residence about guests and recorded guests’ information
Customer Service Representative and Cashier
WALMART
2015.11 - 2016.05
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
TELEPERFORMANCE
2012.08 - 2015.05
- Preformed inbound customer service and Back Office work: Pricing and
- Availability, ship status & tracking, approving, and processing electronically place orders that error out
- Multitasking between multiple windows and spreadsheets
- Resolving customers’ inquiries, and billing issues
- Upselling products and services
- Following client policies and procedures
- Cross-trained and provided back-up for other customer service representatives when needed.
Education
General Studies
Palm Beach State College
01.2023
Skills
- Budgetary Planning
- CRM and Office Management Software
- Time Management
- Appointment Scheduling
- Customer Service
- Handling Customer Complaints
- Relationship Building
- Microsoft Office Suite
- Adaptable and Resilient
- Coaching and Cashier and Customer Service Representative
- Report Preparation and Analysis
- Workflow Optimization
- Performance Management
- Team Management and Supervision
- Handling Complaints
- Complex Problem Solving
- Quality Assurance
- Microsoft Office
- Office Management
- Multitasking and Organization
- Client Relations
- QuickBooks
- Multitasking and Prioritization
- Administration and Operations
- Confidence and Drive
- Data Analysis and Modeling
- Honesty and Integrity
- Intuit QuickBooks
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Friendly and Relatable
Timeline
Administrative Assistant
CBIZ
2024.02 - Current
Office Coordinator
CUSTOM ARTISAN CABINETRY
2019.01 - 2024.02
Receptionist & Security Officer
G4S
2016.09 - 2019.01
Customer Service Representative and Cashier
WALMART
2015.11 - 2016.05
Customer Service Representative
TELEPERFORMANCE
2012.08 - 2015.05
General Studies
Palm Beach State College
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