Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Sagar Adhikari

Columbus

Summary

Experienced with diagnosing and resolving technical issues quickly and efficiently. Delivers exceptional support in both hardware and software troubleshooting, ensuring minimal downtime. Knowledge of effective communication and problem-solving techniques to improve user satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Executive Support

Bread Financial
02.2023 - 02.2025
  • Mac OS and IOS Experience.
  • User Accounts & Permissions Manage admin vs standard users, file permissions, and parental controls.
  • Perform repairs on Apple Computer and iOS hardware and software.
  • Address repairs based on a work queue system.
  • Communicate with the customers regular (diagnosis, solutions, options and more)
  • Image Mac computers with company image provided.
  • Made sure to work on safe environment.
  • Help users on site with their issues.
  • Remote User Assistance.
  • Service now and Jira for ticketing system.
  • MDM/Intune
  • SCCM - Operating System Deployment (OSD), Software Deployment, Hardware and Software Inventory, Endpoint Protection Integration, and Remote Control.
  • Active Directory.

Desktop Support Engineer

Mizuho Americas
06.2022 - 02.2023
  • Monitored systems in operation and quickly troubleshot errors.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • VDI
  • Upgrade the TC using HPMD Console.
  • Image Thin Client using USB and pushing the job to connect to the network.
  • MDM/Intune
  • Remote Control
  • Active Directory

Desktop Support Engineer

Barclays
05.2021 - 06.2022
  • Experience in device stating prior to image and post image after image
  • Work on return assets making sure it updated in Service Now
  • Communicate with the user that has put in the request to return the device
  • I make sure the process goes smooth until the ticket is closed.
  • Asset Tracking
  • Provides End User Computing support to internal users
  • Adhere to agree SLAs and metrics utilizing the ITSM platform (ServiceNow)
  • Working on troubleshoot and resolve multiple issues
  • Providing support and deliver to approved applications and services
  • Help Support Mobile devices to the user
  • Task/Incident recording and updating every day.
  • Documented and updated known fixes in knowledge base for future reference.
  • Configured and installed computer systems for other sub-organizations.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • MDM/Intune
  • Used Powershell script provided by company to stage the devices for imaging.
  • Active Directory.
  • Remote Control.

Desktop Support Engineer

Estee Lauder
02.2021 - 05.2021
  • Build and test the current Workstations images
  • Experience in iMacs Devices
  • Troubleshoot any issues with network connection and VPN
  • Troubleshoot for windows 10 computers, Microsoft Teams, Skype, Zoom
  • Work closely with vendors for the E-wastes Computers
  • Work on return Assets making sure its updated on the spread sheet every day
  • Manage the new Asset that come in shipment
  • Making sure that we got the right order amount
  • Mobile Device Management.

Desktop Support

Honda
11.2019 - 01.2021
  • Company Overview: Honda North America, Inc
  • I support 3 major locations to make sure everything is going well with the users
  • (R&D, NAQC, HSO)
  • I do a site visit and help the user if I cannot reach via Remote
  • I made sure that the user is satisfied with my work and they are happy that I was there for to help them
  • I build a new PC from starch for the new user and make sure that all the necessary application is been installed on the device
  • I provide a loaner laptop to a user if I am not able to troubleshoot the issue what they are having right then and there so they can still have a device that they can use and do their job
  • I help understand the user about the system that is being placed by the company if they needed a new a laptop
  • I made sure all the rules has been stickily followed while I am doing my work.
  • MDM/Intune
  • SCCM- Deployed software to workstations, Patches and remote control.

Sr. Desktop Support

OhioHealth
09.2017 - 11.2019
  • Migrated computers to Windows 10, making sure the upgrade process was strictly followed
  • I re-imaged devices to Windows 10 when the migration failed, or re-imaged devices to Windows 7 when we needed to roll back a device for any unplanned reason
  • After 6 months, I was promoted to Assistant Lead for the Riverside Methodist Hospital campus area
  • I coordinated with managers and supervisors for the migration of the devices prior to the scheduled visit
  • I troubleshot issues arising from the migration and documented the fixes in Service-Now
  • I provided next-day on-site support after every migration was completed in larger areas of the hospital
  • I handled the email communications sent to all laptops users associated with Riverside Methodist Hospital, in order to schedule the migration of their devices
  • I got a chance to help the RMH and AMB site due to sort staff
  • I am handling all the Incidents related to RMH AMB (Mostly likely Information System Facilities Building, Human Resources Building, Riverside Family Practice)
  • I have to drive to different locations based on business needs, to deliver their orders for example (10 laptops, 2 desktops, and a Monitors)
  • Sometimes I have to set them up for the user
  • I re-imaged a device to windows 10 for hot swap if they are having an issue with the current device based on what issues that they are having with the devices
  • I re-imaged devices that are off the domain for the users and installed the necessary applications that they need for their jobs roles.
  • SCCM
  • Software deployment and software migration, Remote Control.
  • RightClick Tool.
  • Active Directory.

Education

High School Diploma -

Columbus Downtown High School
Columbus, OH
06-2009

Skills

  • Operating Systems Proficiency: Windows XP/7/10
  • MacOS
  • Office Suite Proficiency: 2013/2016/365
  • Active Directory
  • SCCM (Configuration Manager Console)/Software Center/Remote Control
  • RDP
  • Service Now
  • TCP/IP and Remote
  • Command Prompt
  • Windows Registry
  • Software installation and removal
  • Software and hardware troubleshooting
  • WAN/LAN
  • Network printers
  • Access points, routers, hubs, switches
  • Virtual Machines/Thin Clients
  • VMWare
  • Remote Support
  • Asset Management
  • VDI
  • Intune

Certification

AWS Certified Solutions Architect Associate

Languages

Bilingual: English/Nepali.

Additional Information

HONORS AND AWARDS, Outstanding Student Awards at Columbus Downtown High School. Perfect Attendance Awards at Columbus Downtown High School. Honor Roll (2009 - 2013).

Timeline

Executive Support

Bread Financial
02.2023 - 02.2025

Desktop Support Engineer

Mizuho Americas
06.2022 - 02.2023

Desktop Support Engineer

Barclays
05.2021 - 06.2022

Desktop Support Engineer

Estee Lauder
02.2021 - 05.2021

Desktop Support

Honda
11.2019 - 01.2021

Sr. Desktop Support

OhioHealth
09.2017 - 11.2019

High School Diploma -

Columbus Downtown High School

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