Neptune Yosofi
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
11
11
years of professional experience
Work History
Marketing Manager
Prime Gaming
08.2021 - 04.2023
- Directed 200+ merchandising campaigns, contributing to a 15% increase in user engagement, a 20% boost in subscription retention, and generating over $10 million in incremental revenue.
- Executed A/B testing across content strategies, improving CTR by 10% and increasing conversion rates by 12%, resulting in a 25% increase in active subscriptions within six months.
- Managed cross-functional teams (marketing, product, finance) to launch 50+ promotional events, which increased organic traffic by 25% and generated $5 million in additional revenue from new sign-ups.
- Reduced campaign launch timelines by 30% by automating workflows and optimizing content scheduling, saving an estimated 200 hours annually in cross-team collaboration.
- Led creative direction and financial negotiations for the Pokémon GO lockers and Candy Crush Prime Gaming boxes, contributing to a 15% rise in player engagement and driving over $2 million in partner revenue.
- Spearheaded the optimization of international and U.S
- Browse node pages, driving an 18% traffic increase and a 10% boost in user engagement, resulting in an additional $3 million in product sales.
- Collaborated with the Japan Prime team to secure a sponsorship at the 2021 Tokyo Game Show, increasing Prime Gaming's brand visibility by 20% in the APAC market and generating 10,000+ new user sign-ups.
Project Manager
Amazon Smile
04.2016 - 08.2021
- Managed 5+ concurrent projects, achieving a 100% on-time completion rate and improving project delivery efficiency by 30%, which resulted in the seamless execution of over 1,000 charitable disbursements worth $1.5 million annually. -
- Led onboarding and training for 1,000+ charities, increasing onboarding completion rates by 25% and reducing support requests by 15% through improved training materials and process documentation. - Successfully registered 6,000+ charities to receive $115,000+ in donations, increasing donation processing efficiency by 40% through automated outreach and verification workflows.
- Managed a portfolio of 250+ charities quarterly, overseeing the disbursement of $22,000 in donations and maintaining a 95% accuracy rate in financial transactions.
- Enhanced customer satisfaction by 25% by streamlining communication channels and resolving 95% of client queries within the first contact.
- Led process improvements for the Failed Disbursement Outreach program, increasing the successful update of bank information by 35% and reducing disbursement delays by 20%.
- Increased registration approval rates by 30% through manual verification of bank information and the implementation of error-correction protocols, ensuring 100% compliance with regulatory requirements.
Lead Rental Marketing Agent
Hertz
01.2012 - 04.2016
- Consistently ranked in the top 5% of sales agents, exceeding personal sales targets by 20% quarter-over-quarter and contributing to an annual revenue increase of $500,000 for the branch.
- Led cross-training initiatives for a team of 15+ agents, which resulted in a 25% increase in team-wide sales performance and improved customer service ratings by 15%.
- Developed sales scripts and up-selling strategies that boosted ancillary product sales by 30%, increasing total revenue from insurance and upgrades by $100,000 annually.
- Spearheaded a customer retention initiative that improved repeat business by 12%, translating to an additional $250,000 in revenue over two years.
- Resolved over 90% of customer complaints on the first contact, achieving a customer satisfaction score of 95% and reducing negative feedback by 20%.
- Managed project timelines and resource allocation for branch operations, resulting in a 10% improvement in rental processing efficiency and reducing customer wait times by 15%.
Education
Associate of Arts -
Highline College
DesMoines, WA06.2012
High School Diploma -
Decatur High School
Federal Way Washington06.2008
Skills
- Marketing Campaign Management
- Brand Development & Strategy
- E-commerce & Etsy Store Management
- Cross-Functional Collaboration
- Social Media Marketing
- Creative Problem Solving
- Process Automation & Efficiency
- Client Management
- Product Launch Strategy
- Data-Driven Decision Making
- SEO & Organic Traffic Growth
- Digital Merchandising
- Salesforce & CRM Tools
- Content Creation & Design (Canva, Publisher, Word)
Timeline
Marketing Manager
Prime Gaming
08.2021 - 04.2023
Project Manager
Amazon Smile
04.2016 - 08.2021
Lead Rental Marketing Agent
Hertz
01.2012 - 04.2016
Associate of Arts -
Highline College
High School Diploma -
Decatur High School
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