Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nequan Kirklin

Baton Rouge,United States (+1)

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Patient-focused [Job Title] equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.i Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Cordial Patient Access Representative with [Number]-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Flexible hard worker ready to learn and contribute to team success. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Our Lady Of Lake hospital
Baton Rouge , LA
01.2023 - Current
  • Verified demographics and insurance information to register patients in computer system.
  • Ensured accuracy of all data entered into computer system.
  • Created new patient accounts in EMR system as needed.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Provided assistance to internal departments when needed.
  • Assembled registration paperwork and placed identification bands on patient.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Greeted patients and visitors in a courteous and professional manner.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Reviewed account receivables for accuracy prior to sending out statements.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Assisted with scheduling outpatient appointments.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Managed incoming faxes related to patient registration processes.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Stayed current on community-based resources and services useful to patients.
  • Resolved discrepancies between hospital systems and third party payers.m
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Responded to patient inquiries regarding billing or financial matters.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Answered phones promptly in a professional manner.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Explained policies, procedures and services to patients.
  • Assisted with preparing daily cash reports for accounting department.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Scanned documents into electronic medical records system.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Facilitated communication between patients, staff members, and third party payers.
  • Followed up on unpaid claims in a timely manner.
  • Collected co-pays and other payments from patients at time of service.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Inventory Manager

Louisiana homeowners assistance Fund Program
Baton Rouge, LA
01.2021 - 01.2022
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Developed training materials for new hires on how to handle different types of calls effectively.
  • Analyzed business performance data and forecasted business results for upper management.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Ensured compliance with relevant laws, regulations and policies related to customer service operations.
  • Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
  • Met call center financial objectives by estimating requirements and preparing annual budgets.
  • Maintained accurate records of all incoming and outgoing stock items.
  • Recommended punitive action on fraudulent claims.
  • Communicated with reinsurance brokers to obtain claim information for processing.
  • Input claim information and payments into company database.
  • Evaluated settlement offers against established criteria to ensure compliance with company guidelines.
  • Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Collaborated with fellow team members to manage large volume of claims.
  • Analyzed financial documents such as tax returns or bank statements when assessing homeowner's loss amounts.
  • Analyzed and audited open claims to calculate additional payments owed.
  • Obtained necessary information to complete proper evaluation of injury claims.m
  • Monitored progress of outstanding homeowner's insurance claims to ensure timely resolution.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Communicated with personnel and legal counsel on claims involving litigation.
  • Advised customers on available options for resolving their homeowners insurance claim disputes.
  • Assisted in training new Homeowners Claims Adjusters on best practices related to claim handling processes.
  • Assisted customers in completing necessary paperwork associated with their homeowners insurance claim filing process.
  • Developed strategies for handling difficult situations involving multiple stakeholders in the home insurance claims process.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Explained premiums owed to policyholders, agents and underwriters.
  • Investigated questionable claims to determine payment authorization.
  • Gathered and documented evidence to support court proceedings.

Night Manager

RaceTrac
Baton Rouge, LA
04.2014 - 03.2020
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Maintained records of employee attendance, overtime hours, tips received.
  • Advised management of staffing levels and team member performance to facilitate labor.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Scheduled cleaning and maintenance for rooms and equipment.
  • Communicated regularly with vendors regarding product availability and pricing information.
  • Communicated with management via email or phone message to report issues needing attention.
  • Developed and implemented procedures for staff to handle customer complaints efficiently.
  • Analyzed business performance data and forecasted business results for upper management.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Scheduled and supervised shifts, ensuring adequate coverage at all times.
  • Managed payroll processing for night shift employees including calculating wages based on time worked.
  • Recruited and trained new employees to meet job requirements.
  • Monitored security cameras to ensure the safety of customers and employees.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided information services to guests regarding promotions, pricing, and reservations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Established friendly relationships with regular guests, members and residents.
  • Assisted with interviewing candidates for open positions within the organization.
  • Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
  • Analyzed financial data to identify areas where cost savings could be achieved.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed emergency situations such as fires, medical emergencies or criminal activity.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
  • Identified opportunities to improve efficiency of operations processes during the night shift.
  • Oversaw general upkeep of public areas and restrooms.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Receptionist \Administrative Assistant

Dr office
Lutcher, LA
01.2014 - 01.2018
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Verified visitors' identification cards before allowing access to the building.m
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Reported suspicious individuals to supervisor.
  • Collated, bound and stored computer-generated reports.
  • Assisted with special projects assigned by management when required.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Used company badging system to create badges for new employees and visitors.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Coordinated pick-up and delivery of express mail services.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments.
  • Scheduled and confirmed appointments and meetings for management team.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Greeted visitors and provided them with assistance.
  • Greeted and directed visitors to appropriate personnel and answered aver calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Organized conference room reservations for meetings or events.
  • Supervised setup of conference rooms for meetings and office events in common areas.

Education

High School Diploma -

St Amant High School
St Amant
05-2013

Skills

  • Pre-Admission Requests
  • Work Quality Evaluation
  • Customer Service
  • HIPAA Compliance
  • Patient Education
  • Post-Discharge Care Coordinatio
  • Financial Procedures Adherence
  • Quality Assurance
  • Registration and Admissions
  • Multitasking and Organization
  • Post-Discharge Care Coordination
  • Scheduling Diagnostic Procedures
  • Training Coordination
  • Registration Management
  • Insurance Verification
  • Problem-Solving
  • Appointment Scheduling
  • Referral Coordination
  • Insurance Company Knowledgeable
  • Information Collection
  • Money Handling
  • Relationship Building
  • Call Screening
  • Medical Terminology
  • EMR
  • Flexible Schedule
  • System Updating
  • Regulatory Compliance
  • Team Collaboration
  • Process Improvement
  • Phone and Email Etiquette
  • EMR Updating
  • Patient Registration
  • Insurance Billing
  • Team Leadership
  • Fee Collection
  • Medical Billing
  • Eligibility Determination
  • Financial Management
  • Strategic Planning
  • Staff Development
  • Marketing
  • Contract Management
  • Performance Management
  • Policy Implementation
  • Schedule Preparation
  • Time Managementy
  • Time Management
  • Key Performance Indicators
  • Lead Generation
  • Negotiation
  • Budget Control
  • Brand Management
  • Staff Training and Development
  • Staff Management
  • Cross-Functional Team Management
  • Verbal and Written Communicationu
  • Product Management
  • Customer Relationship Management (CRM)
  • Workforce Management
  • Performance Updates
  • Strong Leadership
  • Escalation Management
  • Staff Training
  • Employee Motivation
  • Recruitment and Hiring
  • Team Coaching
  • Scheduling Expertise
  • Call Center Operations
  • Complaint Resolution
  • Call Monitoring
  • Call Routing
  • Retention Strategies
  • Performance Improvementsu
  • Quality Controls
  • Business Administration
  • Sales Management
  • Expense Tracking
  • Operations Management
  • Business Development
  • Innovation Managemen
  • Innovation Management
  • Verbal and Written Communication
  • Business Planning
  • Performance Evaluations
  • Complex Problem-Solving
  • Project Management

Timeline

Patient Access Representative

Our Lady Of Lake hospital
01.2023 - Current

Inventory Manager

Louisiana homeowners assistance Fund Program
01.2021 - 01.2022

Night Manager

RaceTrac
04.2014 - 03.2020

Receptionist \Administrative Assistant

Dr office
01.2014 - 01.2018

High School Diploma -

St Amant High School

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Nequan Kirklin