Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nequan Kirklin

Baton Rouge,LA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieve 10 % repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 10 % repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.

Overview

10
10
years of professional experience

Work History

Patient Access Representative 1

Our Lady Of The Lake Hospital
07.2021 - Current
  • Enter patient information into databases and maintain accurate records
  • Relay information to relevant staff members
  • Inform patients and their caregivers of hospital procedures, policies, and protocols.
  • Provide patients with billing and payment information.
  • Deal with patient questions, concerns, and issues.
  • Perform general administrative tasks.
  • I am to check patients in and out of clinic.
  • I call patients and reschedule their appointments and call them to remind them about appointment.
  • I work in the work queue every day to call, and schedule missed appointments.
  • I make the new patient cancer packets for English and Spanish
  • I mail appointments to patients, so they have reminders about their appointments
  • I call and reschedule for the infusion clinic also.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Addressed bad debts in line with set protocols.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Inventory Management Specialist

Homeowners Assistance Fund Program
01.2021 - 06.2022
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Entered data into the Software system, including payments, account information, and call logs
  • Met with internal customers on a regular basis to discuss the status of application development projects, new project proposals, and software-related technical issues
  • Answered an average of Number calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
  • Assisted Number customers by answering questions, responding to inquiries, and handling phone requests in an average Timeframe
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Had an excellent attendance record and was always on time for work
  • Recorded information, shortages, and discrepancies to keep records current and accurate
  • Created and implemented a high-quality work environment that was measured by employee satisfaction
  • Played a key role in organizational transformation and implementation, and I was a part of several large-scale corporate restructurings that were successful
  • Improved operational efficiency and productivity by managing budgets, accounts, and Task
  • Provided clients with customized and effective solutions that met their specific needs
  • Collaborated with support teams to resolve issues in the areas of product, service, and accounting
  • Handled administrative tasks such as bookkeeping, purchasing, tracking, and credit applications in addition to processing sales orders.
  • Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
  • Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Contributed to organizational growth by identifying opportunities for expansion into new markets based on thorough analysis of emerging trends and customer preferences.
  • Played a key role in successful product launches by coordinating closely with marketing and production teams to ensure adequate stock availability at all times.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Night Manager

RaceTrac
04.2014 - 03.2020
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Customers received merchandise recommendations based on their needs and preferences
  • Oversaw the delivery of [Type] project by [Type] team, which resulted in [Result]
  • Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process
  • Guided Advised Solved Incorporated Decided
  • Attended [Number] team meetings to express my concerns and provide constructive feedback to others each month
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts
  • Kept an eye on things
  • Recommendation Greeted guests and assisted them by gathering information about their reservations or requests
  • Built customer confidence by actively listening to customer concerns and providing appropriate feedback
  • Maintained a friendly and professional demeanor when dealing with customers
  • Exceeded my sales targets by [Number]%
  • Trained Oversaw opening and closing the store, as well as counting cash, opening and closing cash registers, and assigning staff
  • Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor
  • Dealt with customer complaints and service delivery issues
  • Gave staff training to improve their knowledge base and used cross-training methods to keep the company running when employees were absent
  • Solved [Type] issues, improved operations, and provided excellent customer service
  • Oversaw opening and closing the store, as well as counting cash drawers and making bank deposits
  • Answered customers' questions and addressed problems and complaints in person and over the phone
  • Kept track of everything.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Supervised security personnel in upholding staff, customer and building safety.
  • Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
  • Implemented cost-saving measures to maximize profit margins.
  • Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
  • Elevated front desk performance by implementing streamlined check-in/check-out processes focused on expediting guest interactions without sacrificing quality of service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.

Receptionist / Administrative Assistant

DR. TAMMY
01.2014 - 01.2018
  • Prepared accurate, error-free memoranda, letters, and other professional documentation for internal and external use
  • Created Greeted visitors and answered phone calls as the public face of the Dr office with professionals
  • Received and routed incoming mail and packages to target personnel without delay to promote timely business actions
  • Routed phone calls, visitors, and mail to the appropriate employees
  • Screened visitors and phone calls to keep the office running smoothly
  • Kept track of everything
  • Set up, maintained, optimized, and purged physical and electronic filing systems to keep records compliant and current
  • Trained office staff in call etiquette, administrative procedures, and Software usage in order to provide consistent, knowledgeable support to customers and coworkers
  • Trained Kept an eye on things
  • Managed Guided Provided outstanding clerical support, which included scheduling appointments, transcribing notes, and mailing packages every day
  • Monitored visitors, issued badges, and tracked activities to maintain optimal building security and protect staff from unauthorized persons
  • Provided exceptional clerical support to patients and staff in order to facilitate efficient and smooth office operations
  • Incoming mail and packages were received and routed to team members, allowing for timely communication and efficient operations
  • Provided administrative and professional staff with subject matter expertise in Software, including answering questions, troubleshooting problems, and
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Performed research to collect and record industry data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Assisted development and implementation of new administrative procedures.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Associate of Arts - Phlebotomy

Next Level Educational Services
Laplace, LA
05.2024

High School Diploma -

ST AMANT HIGH SCHOOL
Saint Amant, LA
05.2013

Skills

  • EMPLOYEE SCHEDULING
  • WORKFLOW PLANNING
  • FIRST AID/CPR
  • SALES ANALYSIS
  • SUPERVISION AND TRAINING
  • STAFF-RETENTION PROGRAMS
  • LEADER
  • SUPERVISION
  • SUPPLY CHAIN MANAGEMENT
  • PUBLIC RELATIONS
  • PROFIT AND LOSS
  • RECRUITING AND HIRING
  • BUDGETS
  • SALES EXPERTISE
  • SALES
  • TEAM OVERSIGHT
  • STAFF SUPERVISION
  • VENDOR RELATIONSHIPS
  • DATABASE MANAGEMENT
  • DISTRIBUTION MANAGEMENT
  • SALARY STRUCTURE/COMPENSATION ANALYSIS
  • PURCHASING AND PLANNING
  • BUDGET ADMINISTRATION
  • ANALYTICAL SKILLS
  • VENDOR SOURCING
  • OPERATIONAL IMPROVEMENT
  • CUSTOMER RELATIONSHIP MANAGEMENT
  • MULTI-UNIT OPERATION MANAGEMENT
  • BUDGET ALLOCATION
  • INVENTORY MANAGEMENT
  • START-UPS AND ACQUISITIONS
  • BUDGETING AND COST CONTROL STRATEGIES
  • PROCESS REDESIGN
  • NEGOTIATION SKILLS
  • TRAINING AND DEVELOPMENT
  • RISK MANAGEMENT
  • DATA REVIEW
  • CUSTOMER SERVICE
  • MS OFFICE
  • PROJECT MANAGEMENT
  • TEAM PLAYER
  • HARD-WORKER
  • BUDGET DEVELOPMENT
  • STAFF TRAINING
  • STAFF TRAINING AND DEVELOPMENT
  • STAFFING
  • FINANCIAL MANAGEMENT
  • TEAM MANAGEMENT
  • P&L MANAGEMENT
  • GOAL SETTING
  • HUMAN RESOURCES LEADERSHIP
  • CUSTOMER EXPERIENCES
  • CUSTOMER RETENTION
  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Patient check-in
  • Multitasking and Organization
  • Appointment Scheduling
  • Registration and Admissions
  • Phone and Email Etiquette
  • Medical Terminology
  • Healthcare systems navigation
  • Strong empathy
  • EMR
  • Problem-Solving
  • Team Collaboration
  • Money Handling
  • Quality Assurance
  • Relationship Building
  • Flexible Schedule
  • Insurance Billing
  • Eligibility Determination
  • Payment Processing
  • Patient Education
  • Information Collection
  • Registration management
  • Work Quality Evaluation
  • System Updating
  • Call Screening
  • Team Leadership
  • Referral Coordination
  • Pre-Admission Requests
  • EMR Updating
  • English Fluency
  • Scheduling Diagnostic Procedures
  • Post-Discharge Care Coordination
  • Fee Collection
  • Medical Billing
  • Training Coordination
  • Financial Procedures Adherence
  • Process Improvement
  • Regulatory Compliance
  • Paging Systems
  • Formularies
  • Statistical Data Management
  • Registration and Scheduling
  • Attention to Detail
  • Caring and Empathetic
  • Medical insurance
  • Calm and Effective Under Pressure
  • Insurance Authorizations
  • Patient documentation
  • Punctual and Hardworking
  • Insurance verifying
  • Administrative and Office Support
  • Patient interviewing
  • Resolving Problems
  • Multi-Line Telephone Systems
  • Data Collection
  • Gathering Information from Patients
  • Insurance Forms Processing
  • Patient Confidentiality and Data Security
  • Payment Collection
  • Clerical and Filing Support
  • Explaining Policy and Procedures
  • Documenting and Recording Information
  • Claims Handling and Coverage Verification
  • Communicating to Patients and Families
  • 50 WPM Typing Speed
  • Records Management
  • Document filing
  • Conflict Resolution

Languages

English
Full Professional

Timeline

Patient Access Representative 1

Our Lady Of The Lake Hospital
07.2021 - Current

Inventory Management Specialist

Homeowners Assistance Fund Program
01.2021 - 06.2022

Night Manager

RaceTrac
04.2014 - 03.2020

Receptionist / Administrative Assistant

DR. TAMMY
01.2014 - 01.2018

Associate of Arts - Phlebotomy

Next Level Educational Services

High School Diploma -

ST AMANT HIGH SCHOOL

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Nequan Kirklin