Nequashia Calliham
Spring,TX
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Account Review Administrator
Walmart.com
10.2023 - Current
- Improved account review efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed high volumes of account reviews for prompt, accurate completion, ensuring customer satisfaction and operational excellence.
- Enhanced team communication through regular updates, maintaining transparency and collaboration among colleagues.
- Reduced errors in account reviews by implementing a thorough quality control process, consistently maintaining accuracy standards.
- Conducted extensive research on client accounts as part of the review process, ensuring a thorough understanding of their financial history and current status.
- Delivered exceptional customer service by proactively addressing inquiries related to the account review process, resolving disputes or concerns in a timely manner.
- Managed approximately 40 incoming calls, chats and emails per day for customers.
- Prevented and determined accurate fraud cases
IT Technical Support Representative
Asurion
09.2021 - 03.2022
- Enhanced customer satisfaction by providing timely and effective IT support to end users.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Increased system up time with proactive monitoring and maintenance of hardware, software, and network components.
- Collaborated with cross-functional teams to develop strategies for improving IT service delivery and user experience.
- Managed approximately 30 incoming calls,emails and chats per day for customers
Internet Sales Consultant
Group 1 Automotive
08.2018 - 03.2021
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Managed approximately 25 incoming calls and email per day from customers.
Education
Associate of Applied Science -
Lone Star College System
Spring, TX2025
Skills
- Eligibility Requirements
- Active Listening
- Operation System Software
- Daily Client Contact
Timeline
Account Review Administrator
Walmart.com
10.2023 - Current
IT Technical Support Representative
Asurion
09.2021 - 03.2022
Internet Sales Consultant
Group 1 Automotive
08.2018 - 03.2021
Associate of Applied Science -
Lone Star College System
Similar Profiles
Jay MillerJay Miller
Asset Protection Associate at Walmart.comAsset Protection Associate at Walmart.com
Md IbraimMd Ibraim
( USA ) .com Orderfiller-Non-Conveyable at Walmart.com( USA ) .com Orderfiller-Non-Conveyable at Walmart.com
William ShoshoneWilliam Shoshone
Inbound Warehouse Associate at Walmart.comInbound Warehouse Associate at Walmart.com
ERIKA E. ROSALES S.ERIKA E. ROSALES S.
Cashier at Walmart.comCashier at Walmart.com
Esther VixamarEsther Vixamar
HHA at Mariner MarbleheadHHA at Mariner Marblehead