Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Nereida Gaytan

Hendersonville,NC

Summary

Organized and dedicated Bilingual Accounting graduate with strong financial background and proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Overview

9
9
years of professional experience

Work History

Spanish Rater

TELUS International
06.2022 - Current
  • Complete rating tasks in English and Spanish efficiently
  • Solid communication skills via email, chat, video, and phone
  • Read, interpreted and followed written test instructions and procedures to accurately test AI features.
  • Followed standard operating procedures for inspections and tests.
  • Self-motivation and self-starter in remote setting
  • Process confidential information
  • Organizational skills

Credit Specialist

Tech, 24
09.2016 - 11.2019
  • Bill 3rd party, contract, and warranty customers
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent case
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Create and post credits/debits to customer accounts
  • Provided hands-on training in daily processes and job duties.
  • Data entry, attention to detail
  • Attended ongoing professional training to facilitate accurate and productive credit management.

Administrative Assistant

A-Z Payment Center
08.2014 - 07.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Process payments, online sales, and credit sales
  • Complete weekly/monthly book and physical reports
  • Provide excellent customer service
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Tax Professional

H&R Block
01.2015 - 04.2016
  • Efficiently interview customer and prepared individual tax returns
  • Familiarity with GAP and processing confidential information
  • Facilitated integration of modern tax software with client accounting software.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Education

Bachelor's - Accounting

Limestone College
Gaffney, SC
01.2017

Skills

  • Language Testing
  • Reporting and Analysis
  • Scoring Standards
  • Quality Assurance
  • Email Communication
  • Financial Advisement
  • Customer Relationship Management
  • Customer Transactions

Languages

Spanish
Native or Bilingual

Timeline

Spanish Rater

TELUS International
06.2022 - Current

Credit Specialist

Tech, 24
09.2016 - 11.2019

Tax Professional

H&R Block
01.2015 - 04.2016

Administrative Assistant

A-Z Payment Center
08.2014 - 07.2016

Bachelor's - Accounting

Limestone College

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Nereida Gaytan