Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nereida Lopez

Houston

Overview

8
8
years of professional experience

Work History

Customer Service Associate (Home Decor)

Lowes Home Improvment
02.2022 - Current
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Style Specialist

Target
09.2015 - 12.2021
  • Increased customer satisfaction by providing personalized fashion advice and styling recommendations.
  • Developed client relationships for long-term loyalty through attentive service and understanding of individual style preferences.
  • Enhanced store sales by creating visually appealing merchandise displays that showcased current trends and seasonal styles.
  • Boosted customer engagement with expert knowledge on current fashion trends, brands, and product offerings.
  • Assisted in inventory management, maintaining accurate records of stock levels and ensuring timely restocking of high-demand items.
  • Organized in-store events to promote new products and attract potential customers, increasing brand awareness and sales revenue.
  • Facilitated sales transactions accurately, handling cash register operations and ensuring proper payment processing.
  • Maintained a clean and organized store environment, ensuring optimal presentation standards were met at all times.
  • Assisted in the training of new staff members, sharing best practices and proven techniques for achieving sales goals and delivering exceptional customer service.
  • Streamlined the process of receiving new shipments by organizing merchandise efficiently according to size, style, and color-expediting inventory management tasks.
  • Provided education and guidance to clients on fashion trends and styling techniques.

Fulfillment Expert

Target
09.2015 - 12.2021
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.


Education

High School Diploma -

Cypress Fair Highschool
Cypress, TX
06.2009

Skills

  • Bilingual: Fluent in Spanish allowing for effective communication
  • Excellent Communication: Able to effectively communicate with customers, listen to their needs, and provide clear and concise information Skilled in both verbal and written communication
  • Problem-solving: Proficient in identifying customer issues and finding effective solutions Able to think critically and creatively to resolve problems in a timely manner
  • Empathy and Patience: Possess a strong ability to understand and empathize with customers' concerns, demonstrating patience and maintaining a calm demeanor even in challenging situations
  • Active Listening: Skilled in actively listening to customers, understanding their needs, and providing
  • appropriate solutions Able to ask relevant questions to gather necessary information
  • Product Knowledge: Well-versed in the product or service being offered, and able to provide accurate and detailed information to customers Continuously updates knowledge to stay up-to-date with any changes
  • Time Management: Excellent at managing time effectively to handle multiple customer inquiries simultaneously Able to prioritize tasks and ensure timely responses to customer requests
  • Adaptability: Quick to adapt to changing customer demands and handle unexpected situations Flexible in adjusting communication style and approach to meet
  • individual customer needs
  • Teamwork: Collaborative and cooperative, capable of working effectively with team members to achieve common goals Willing to support colleagues and contribute to a positive work environment
  • Conflict Resolution: Skilled in de-escalating tense situations and resolving conflicts with customers Able to remain calm and professional while finding mutually beneficial solutions
  • Positive Attitude: Maintains a positive and friendly demeanor, creating a welcoming atmosphere for customers Able to handle challenging situations with optimism and a customer-centric approach

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate (Home Decor)

Lowes Home Improvment
02.2022 - Current

Style Specialist

Target
09.2015 - 12.2021

Fulfillment Expert

Target
09.2015 - 12.2021

High School Diploma -

Cypress Fair Highschool

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Nereida Lopez