Nereida Maldonado
Thornton,CO
Summary
Dynamic Front Desk Supervisor at The Source Hotel with proven expertise in guest relations and problem-solving. Enhanced guest satisfaction through efficient operations and exceptional service, leading to increased occupancy rates. Bilingual in Spanish and English, skilled in multitasking and training staff to uphold high standards in customer service and compliance.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
The Source Hotel
02.2022 - 05.2025
- Handled guest complaints with professionalism, escalating issues when necessary.
- Trained new staff on front desk procedures and customer service expectations.
- Utilized property management system to update guest information and process transactions.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
Production Worker
Coca Cola Refreshments
11.2021 - 2022
- Operated production machinery to ensure efficient workflow and high-quality output.
- Conducted routine quality inspections to maintain product standards and reduce defects.
- Collaborated with team members to streamline assembly processes and improve productivity.
- Trained new employees on safety protocols and operational procedures for equipment usage.
Education
Montbello High School
Denver, COSkills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Bilingual Spanish/English
- Multitask
Timeline
Front Desk Supervisor
The Source Hotel
02.2022 - 05.2025
Production Worker
Coca Cola Refreshments
11.2021 - 2022
Montbello High School