Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nereida Mora

North Las Vegas,NV

Summary

Talented, hardworking Server bringing skills in customer service, order management, payment processing and upselling. Skilled at managing multiple tasks effectively in a fast paced environment.

Overview

6
6
years of professional experience

Work History

Server/Head Server

The Bagel Cafe
09.2021 - 07.2024
  • Provided excellent customer service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked food before serving it to customers.
  • Garnished dishes to serve attractive and appetizing dishes.
  • Bussed and reset tables, getting the areas ready for next diners.
  • Took accurate food and drink orders, entering them into the POS system.
  • Upsold high-profit items to enhance sales numbers and customer satisfaction.
  • Handled cash, credit and debit card transactions accurately, using POS system to split bills and calculate totals.
  • Performed opening and closing tasks, such as setting up the dining area, food window, restocking supplies and cleaning.
  • Assisted in training new servers.
  • Verified customer age for alcohol consumption by checking identification.
  • Cultivated warm relationships with regular customers.
  • Addressed staff members conflicts by actively listening to concerns and finding appropriate suitable compromises.
  • Assisted in different areas of restaurant.
  • Created a weekly schedule for servers.
  • Handling customer complaints and feedback.
  • Communicated with kitchen staff about special requests and modifications to ensure customer satisfaction.
  • Delivered completed orders to servers in a timely manner when doing food expo.

Cashier/Restaurant Hostess

The Bagel Cafe
06.2020 - 09.2021
  • Greeting customers and providing excellent customer service.
  • Taking orders in person and to-go orders by phone and entering them into the POS system.
  • Assisting with others tasks as needed, such as preparing takeout orders, helping with food delivery services and catering orders.
  • Engaged with clients to establish catering objectives and budgets, provided quotes and proposals, schedule event and carry out catering needs as contracted.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processing payments, including cash, credit cards, and gift cards.
  • Restocked shelves and organized merchandise.
  • Managing reservations and waitlists.
  • Supported servers and bussers with keeping dining area ready for every guest.
  • Collaborated with front-of-house staff to rearrange tables and adjust seating to accommodate groups with special requests.
  • Assisted in new cashiers/hostess training.
  • Completed daily side work and opening and closing tasks without fail.

Cashier/Drive-Thru Cashier

The Habit Burger Grill
12.2018 - 06.2020
  • Greeted customers entering store and quickly addressed customers needs.
  • Took dine-in and to-go orders, guided customers through menu related questions, and handled cash and card payments on a POS system.
  • Maintained cleanliness of checkout area including countertops, registers, tables, windows and floors.
  • Followed health department regulations for food storage and sanitation standards.
  • Assisted fellow cooks during peak hours as needed.
  • Ensured the accuracy and presentation of food before serving to customer, and or bagging to-go orders.
  • Stocked kitchen with necessary supplies, including food items, utensils, equipment and cleaning products.
  • Monitored the freshness of products and rotation of ingredients to maintain quality standards.
  • Helped with preparation of specific foods as required.
  • Assisted with training new cashiers.

Education

High School Diploma -

FCMI

Skills

  • Excellent customer service
  • Communication skills
  • Table Setting
  • Food inspection
  • Food Running
  • Strong multitasking
  • Time management abilities
  • Ability to handle high-pressure situations and busy environments
  • Guest Seating

Languages

English
Spanish

Timeline

Server/Head Server

The Bagel Cafe
09.2021 - 07.2024

Cashier/Restaurant Hostess

The Bagel Cafe
06.2020 - 09.2021

Cashier/Drive-Thru Cashier

The Habit Burger Grill
12.2018 - 06.2020

High School Diploma -

FCMI
Nereida Mora