Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NEREIDA RAMIREZ

Phoenix,AZ

Summary

Dynamic professional with a proven track record in customer engagement and relationship building, notably at H&R Block. Excelled in maintaining client confidentiality and boosting sales through effective communication. Demonstrates strong analytical skills and a commitment to enhancing customer satisfaction. Achieved significant improvements in operational efficiency and client trust. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

24
24
years of professional experience

Work History

Salesperson

Amway Products Distributor
01.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Tax Preparer

H&r Block
01.2024 - 05.2024
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Warehouse Worker

Stitch Fix
02.2021 - 05.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Office Assistant

DINERITO EXPRESS
11.2009 - 10.2010
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Assistant Manager

Texaco Gas Station
06.2000 - 06.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

ESL - COMUNICATION SKILLS

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ

INCOME TAX COURSE - Taxation

BLOCK ACADEMY
Phoenix, AZ
10-2023

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement

Languages

Spanish
Native or Bilingual

Timeline

Tax Preparer

H&r Block
01.2024 - 05.2024

Salesperson

Amway Products Distributor
01.2023 - Current

Warehouse Worker

Stitch Fix
02.2021 - 05.2023

Office Assistant

DINERITO EXPRESS
11.2009 - 10.2010

Assistant Manager

Texaco Gas Station
06.2000 - 06.2002

ESL - COMUNICATION SKILLS

Maricopa Community Colleges, South Mountain Community College

INCOME TAX COURSE - Taxation

BLOCK ACADEMY

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